Position: Customer Support Representative/BPO CSR

Location: Lincoln, NE-Onsite

Job type: Contract

Position overview:

• Make Outbound calls & Manage Large amounts of incoming phone calls and
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Post this Customer-Service-Re

Thanks & Regards

Rishabh Kumar

Technical Recruiter
Business Integra Inc.
Phone: 667-458-0609

6550 Rock Spring Dr., Suite 600Bethesda, MD 20817

Email: Rishabh@biitservices.com

Job Type: Contract

Salary: $15.00 - $15.50 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Work setting:

• In-person

Ability to Commute:

• Lincoln, NE 68521 (Preferred)

Ability to Relocate:

• Lincoln, NE 68521: Relocate before starting work (Preferred)

Work Location: In person