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About Us:
Our company is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.
Position Overview:
In the heart of our Global Client Success (GCS) team, the role of the Global Client Success Business Analyst is pivotal. Charged with nurturing an environment of innovation and problem-solving, this role is key to amplifying client satisfaction and loyalty across the globe. Reporting to the Global Client Success Manager, you will play an instrumental part in ensuring our clients’ smooth transition during onboarding, ongoing satisfaction, and engagement, as well as driving growth through strategic utilization of our products and services. From technical configurations and troubleshooting to system upgrade testing and keeping pace with the latest application trends, your work will be central to upholding the exceptional service standards our global clients depend on.
Key Responsibilities:
Core Competencies:
Qualifications and Education Requirements:
· Bachelor’s degree in computer science or a related field from an accredited institution.
· Preferred experience in software development and/or web technology.
· Basic to working knowledge of SQL writing and SQL Server Management Studio.
· Proficiency with multiple software and system-based applications, including Microsoft Office.
· Familiarity with Atlassian products (Confluence, Jira), Slack, Kantata, 15five, and KnowBe4 training tool is advantageous.
This role offers a unique opportunity to drive success for our clients and contribute to our company's growth and success in the global mobility industry. If you are a strategic thinking deliverer with a passion for client success and leadership, we invite you to apply for this exciting role.
WHY YOU WANT TO WORK HERE
**No sponsorships available
Full Time
$64k-82k (estimate)
03/11/2024
04/15/2024