Description

• Responsible for services business growth/retention in Canada. A contributing member of service and implementation business sales efforts with primary focus on increasing the region’s revenue and margin base.
• Participate with Area sales, service, systems and professional services groups to develop account strategies and action plans to contribute to the overall success of region performance goals.
• Monitor, review and analyze regional customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.
• Monitor, review and analyze regional service business performance (districts, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance.
• Monitor, review and analyze regional service as well as profit and loss performance.
• Monitor, review and analyze capabilities of service technician strategic partners, and sub-contractors assigned within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior service and professional service business performance.
• Assure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the region.
• Assure compliance with corporate policies and safety procedures. Ensure safeguarding of proprietary and confidential information.
• Responsible for compliance with policies and procedures that assure protection and control of all the corporate and customers owned assets within the region.
• Assure that regional service and professional service business activities and processes are compliant with policies, procedures, and standards, as applicable.
• Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all employee levels.
• Embrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce for an ameliorative purpose and in accordance with all applicable human rights legislation.
• Manage employee recognition: Ensure regions, districts, and service technicians are recognized for outstanding contributions.
• Ensure compliance with and education of all Human Resource policies and applicable federal and provincial employment legislation.
• Ability to travel within the Region and nationally up to 40% of the time.

• Solid history of demonstrated business acumen, leadership and management skills.
• Excellent customer communication skills.
• Good understanding and knowledge of on-site field service, professional services and business development strategies.
• Knowledge of Company product and service offerings and deliverables; Company operating planning and deployment processes; Company operational and financial standards and requirements; Service Order Attainment and Onboarding processes and deliverables; Company service management/coordination requirements; professional service coordination requirements. (preferred)
• Excellance ability to communicate effectively (oral/written) and demonstrate good problem solving skills.
• Ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives.
• Experience using MS Office suite, and service ticket tracking solutions.
• Experience managing a remote workforce.

• This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.
• This job operates in a professional office environment or Remotely from a home office
• 40% Travel required

• Bachelor's degree in business administration, or related field
• MBA preferred
• 10 years of Operations Managerial Experience