Job Description:

The Behavioral Care Manager will:

• Answer incoming calls and make non-billable calls on behalf of School Based Specialists, then document nature of call in the clinical record.

• Review and keep current for all clients; documents that would identify safety risk through the suicide care pathway and other potential crises, then prioritize and route information to staff routinely.

• Scheduling and cancelling client appointments accurately on a daily basis. This includes entering the correct disposition for cancellation of appointments.

• Research and prepare appropriate forms and/or evidence based modules to the School Based Specialists for the provision of billable services.

• Verifying client information and insurance status and communicate areas of focus or concern to supervisory staff and supportive services.

• Serve as a liaison between the School Based Specialists, HIM, Support Services, ROI, QI and Medicaid Personnel with goal of adhering to regulatory compliance expectations in the management of client charts.

• Will collaborate with supervisors and School Based Specialists to complete non-billable tasks related to ensuring regulatory responsibilities are completed in a timely fashion.

• Responsible for scheduling and assisting with clinical assessments when time allows.

• Enter documentation into the electronic record that would not be billable for the CSS .

• Perform verifications of benefits, and monitor Medicaid status to assure insurance is obtained and maintained during course of client's treatment with Burrell, when needed for Outpatient visits.

• Assist with outreaching clients and enter documentation of outreach attempts.

• Abide by Burrell privacy and security policies when interacting with customers and co-workers at all times.

• Perform required tasks related to the regulatory requirements of closing of client charts.

• Maintain a list of clients that can be seen in the event of cancelations on the

Community Support Specialists schedule to assist with filling unexpected

vacancies in their schedule.

• Assist with daily team meetings by taking notes and dispersing staff as appropriate based on the risk rating and the client's level of care.

Qualifications:

• High School Diploma or GED
• Experience in Office Management Strongly Preferred

MP123

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.