Company : SimplyHome
Job Title : Service Coordinator
Department : Service
Reports to : Service Operations Manager
Status : Full Time
Job Summary
We are actively seeking an experienced Service Coordinator. They must be able to communicate effectively with a wide range of people including customers and staff. The ideal candidate will be very organized and be able to maintain professionalism. The primary duties include dispatch maintenance request needs on behalf of tenant for repairs and will act as the liaison between vendors and tenants. This role will report directly to the Operations Manager.
Duties/Responsibilities

• Act as the liaison between the vendor and tenant by effectively communicating with all parties positively and effectively
• Listen to the needs of the tenant and respond accordingly/dispute resolution to provide the best outcome for the business and individual
• Provide a positive customer experience by keeping in contact with necessary tenants and act with sincerity to the tenants needs
• Interact with service managers and vendors accordingly to coordinate repairs as needed
• Create, manage, and dispatch work orders through the property management software
• Works independently within established procedures associated with the job function and performs additional special projects as delegated by the Operations Manager

Required Skills/Abilities:

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
• Ability to build positive rapport with individuals at all levels of the organization, as well as outside the company.
• Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.

Education/Experience Requirements

• Must have minimum of 3 years' experience in providing good customer service
• Must have minimum of 2 years' experience in property/maintenance management
• Knowledge of basic operations and maintenance needs required for single family homes
• Dispatch experience a plus
• Fluent in Spanish a plus

About Us
As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail ( Legend Homes ), Residences ( SimplyHome ), Land Development ( Academy Development ), and Maintenance ( LCI Services ). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of Camillo Properties, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company plans to expand into new markets in and outside of Texas.
Camillo Companies values a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor.
Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #SimplyCareers