SUMMARY: Meet all organizational functions and standards for the account management team, developing policies and procedures and solutions to improve the efficiency, accountability and profitability of the department.

PRINCIPLE RESPONSIBILITIES

• Establish and maintain professional relationship with Client, which includes face-to-face meetings, effective written and telephone correspondence, good listening and comprehension skills
• Assist Vice President with management of day-to-day operations of the hospice account management team, eventually to serve as a liaison between the account management team and V.P.
• Implement, review, and improve all policies, procedures, and service standards.
• Create client reports.
• Assist in management of client implementations. Work with sales and implementation teams to provide seamless transition to ProCare systems.
• Interview end-user to collect information relating to various issues and lead user through troubleshooting techniques.
• Handle escalated client issues.
• Develop and maintain training process for new account managers.
• Other duties as required.

REQUIREMENTS

• BS or BA degree required
• Previous management/supervisory experience required
• Excellent telephone etiquette and verbal/written communication skills
• High level of professionalism in appearance, demeanor and judgment
• Proficient in Microsoft Office applications
• Highly organized and motivated
• Excellent time management skills
• Ability to work independently and on a team
• Attention to detail
• Ability to exercise logical critical thinking in problem solving
• Ability to prioritize and reprioritize throughout the day.
• Process implementation skills preferred
• Presentation skills
• Can be productive in a high-pressure environment.
• Strong analytical skills/mathematical ability

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting

Travel, less than 10%.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at (678) 248-4755 or email us at HR@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.