Description

COMPANY OVERVIEW

For over forty years Burbank Housing has helped shape Sonoma County. Born out of local government, we formed as a separate nonprofit with a mission to serve as many people in the North Bay as possible. We’ve built over 3,200 affordable rental units in over 70 properties, as well as building and selling over 1,000 affordable homes. We’ve created vibrant local communities that are carefully designed, professionally managed, and sustainable both financially and environmentally, to foster opportunities for people with limited-income of all ages, backgrounds and special needs. Beyond housing, we provide programming that envisions all residents will have the support and conditions they need to thrive. As a trusted affordable housing provider, Burbank Housing plays a leadership role in local, regional and national housing advocacy efforts.

At Burbank Housing, we take care of our employees and provide a very competitive benefits package that includes medical coverage for employees and their families; paid vacation and holidays, life and disability insurance and a retirement plan.

Everybody deserves a home. Join our team of dedicated professionals as we fulfill our community’s need for affordable housing.

Summary: The Assistant Resident Manager at Valley Lodge is responsible for assisting the Resident Manager in the oversight of the daily operations of this apartment complex. Responsibilities include daily (once in the morning and once in the evening) to assure residents of management presence and to monitor the property's overall appearance posting of rent bills, managing work orders, interacting with residents, and reception of walk-in inquiries. The Assistant Resident Manager may be required to assume the responsibilities of the Resident Manager when the Resident Manager is absent. There is no housing available for this position (not required). This shift is a part-time evening position Monday thru Friday from 5:00 pm to 9:00 pm.

The Assistant Resident Manager’s duties normally involve assisting in the performance of the duties set forth below:

Specific Duties and Responsibilities: The following reflects Burbank Housing’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

1. Review tenant applications for eligibility; maintain and purge waiting lists; show available units.
2. Follows Burbank Housing’s procedure for processing eligible applicants within the program guidelines attached to the property (TCAC & HUD). Works diligently to ensure that all new move-in files are complete and orderly.
3. Attends training as needed and recommended by Burbank Housing. This training may require overnight stays out of town.
4. Walks property at least twice per day (once in the morning and once in the evening) to assure residents of management presence and to monitor the overall appearance of the property.
5. Attends regular in-house training and informational meetings offered by Burbank Housing.
6. Ensures that vacant units are "turned" in the fastest possible time by monitoring the timeliness of vendors and maintenance staff. Walks vacant units daily to monitor the progress of turn.
7. Keeps property vacancy loss to a minimum by processing multiple applicants simultaneously upon receipt of notice of intent to vacate by the current resident.
8. Distributes rent bills, collects rent and security deposits for submittal to the accounting department. Works with accounting staff to facilitate smooth accounting procedures; fills out Tenant Status Change Orders in a timely fashion.
9. Completes lease form, outlines conditions and terms of occupancy with new residents and completes relevant paperwork.
10. Performs annual re-certification of tenants, completes required weekly reports, monthly reports, ticklers, and compliance reports.
11. Cooperates with compliance staff in submitting requested information for audits, inspections, and annual reports for lenders and regulatory agencies.
12. Ensure visitors and guests are properly signed in and out of the property
13. Instructs tenants in emergency procedures, appliance use, and property rules.
14. Investigates tenant complaints and resolves tenant issues, prepares written incident reports, prepares and serves tenant warning notices, 3-Day notices, 10-Day notices, and 30-Day notices, appears in eviction proceedings and maintains a daily Manager’s log.
15. Shows vacant units and applies approved marketing strategies to reduce vacancy loss.
16.  Conducts annual unit inspections, walkthrough of vacated units assessing any damage, cost of repairs, and arrange turnover repairs. Prepares security deposit refund statements and submits to the accounting department for disbursement in accordance with lease provisions.
17. With the Maintenance Crew Leader and Maintenance Operations Manager, schedules maintenance staff, engages subcontractors in repairing plumbing or electrical malfunctions, painting of apartments or buildings, and maintaining landscaping or gardening work, and prepares maintenance work orders for all maintenance work to be performed.
18. Respond to resident complaints in a timely manner
19. Provide local information on available nearby schools, shopping malls, recreational facilities, and public transportation.
20. Oversees, coordinates, and maintains a calendar of events and users for multi-purpose room and computer room use.
21. Works in cooperation with Service Provider.
22. Other duties as assigned.

Qualifications

Qualifications Requirements: The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made (except experience levels) to enable individuals with disabilities to perform essential job functions.

Education and/or Experience: A minimum of 3 years’ experience managing a large apartment complex, subsidized housing experience preferred. Real Estate license or college level property management course work is preferred.

Job Knowledge/Skills: 

1. Commitment & enthusiasm toward achieving Burbank Housing’s Mission and Vision Statements.
2. Ability to work cooperatively and effectively with a diverse group of people.
3. Strong oral and written communication skills.
4. Strong time management skills and ability to multi-task.

Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Attention to detail and a high degree of accuracy are required.

Reasoning Abilities: Ability to analyze and interpret technical procedures and instructions. Ability to collect data, establish facts, and draw valid conclusions.

Management Skills: This position has no management duties.

Other Skills and Requirements: 

1. Possession of a valid California Driver’s License, maintain a satisfactory driving record, reliable personal transportation, and automobile insurance per requirements of the State of California.
2. Working knowledge of computer software and systems: Microsoft Office competency required.
3. Ability to quickly gain competency in Yardi or other software related to property management.
4. Satisfactory criminal background history for employee and adults age 18 years and older who reside with employee.

Physical Demands: While performing the duties of this job, the employee is regularly required to walk; climb stairs, sit; use hands to handle objects/operate keyboards, tools, or controls; reach with hands and arms from the waist and above the shoulders; stoop; kneel and crouch; lift up to 30 pounds; see, talk and hear. A pre-placement physical is required.

Work Environment: The noise level in the work environment is usually moderate.