Position Summary:

The Installer/Service Technician provides dealers and their customers with post sales field service in a professional and courteous manner that promotes customer loyalty and enhances the customer experience. Responsibilities for this position include; evaluating product concerns and installation details, making necessary repairs, and documenting findings and actions in written reports.

Responsibilities:

Travel to installation sites to evaluate, diagnose, and troubleshoot issues or concerns with product and to provide repair service

Skillfully perform product repairs as scheduled in a variety of residential and commercial settings

Assist and communicate with dealers and customers in a professional manner demonstrating care and concern for their property

Maintain proper parts inventory and tools on vehicle to achieve optimum job completion, order replacement items as needed and maintain an accurate inventory

Accurately complete written reports of field service findings and submit reports at the end of each shift

Communicate trends of recurring field service issues to Marvin Service Coordinators via e-mail

Complete daily driver logs and vehicle inspections reports and submit documents at the end of each shift

Maintain tools and service vehicle in a clean, orderly and safe operating condition and immediately inform supervisor of any service needs or safety concerns

Maintain technical knowledge of Marvin products; including warranty, installation and parts

Attend presentations in product, service and installation training and other meetings as required

Work cooperatively with co-workers and other departments, sharing information and effectively communicating both field findings and customer satisfaction levels

Need to have prior experience in trim carpentry

Perform additional duties as required or requested

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.