Sales Support Rep

Req #18037Eau Claire, WI, USA

Eau Claire WI Lumber - 3701 N Hastings Way (54703), Eau Claire, Wisconsin, United States of AmericaThis job posting is no longer available

Job Description

Posted Wednesday, February 3, 2021 at 12 : 00 AM

Provides support to the outside and inside sales team including administrative support and / or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and / or to customers.

Provides training and guidance to less experienced co-workers. Educates co-workers on proper procedures and protocol, product knowledge and quality assurance.

Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.

Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.

• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.

High School Diploma or General Education Degree (GED) and two (2) years sales support or customer service experience; or equivalent combination of education and experience.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love.

Our goal is simple provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here .

Builders FirstSource is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email : .

Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Pay Transparency Provision - English / Spanish

Job Details

Job FamilySLSMKTPay TypeHourlyScan this QR code and apply!Eau Claire, WI, USA,Eau Claire WI Lumber - 3701 N Hastings Way (54703), Eau Claire, Wisconsin, United States of America

Last updated : 2024-06-09