Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge. * Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds/exchanges requiring a working knowledge of company products, procedures and practices. * Actively engages in selling company products/services and related items. * Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.). * Enters orders into computer system and schedules delivery of products. * Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution. High School Diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.