Position Purpose
To provide a courteous and efficient hospitality experience to guests.
Knowledge, Skills, and Abilities
· Answer incoming calls courteously and efficiently and respond to guest requests and questions.
· Check guests in and out and make future reservations and make notes in the computer database.
· Post and rebate room tax and other miscellaneous charges to guest accounts.
· Administer hotel guest payment policies.
· Be knowledgeable of all promotional rates.
· Maintain daily inventory of available rooms.
· Notify maintenance or housekeeping of all reported problems.
· Maintain hotel key security system and safety deposit boxes.
· Report all lost and found items and inquiries to the Hotel Manager or Housekeeping Supervisor.
· Open and close shifts and make cash drops.
· Ensure all cash, credit cards, and change funds are balanced throughout the shift.
· Communicate all guest suggestions or complaints to the Hotel Manager.
· Monitor guest needs and check for guest satisfaction as required.
· Maintain a clean and organized work area.
· Become familiar with casino events and promotions in order to accurately inform guests.
· Accept payment and operate point of sale system.
· Obtain and maintain a gaming license.
· Comply with Title 31 requirements.
· Perform other duties as assigned.
Requirements
Education/Qualifications
· Prior Front desk experience is preferred.
· Must be at least 18 years old.
· Requires a high school diploma or equivalent.
Licensing
· Must be able to obtain and maintain the required Gaming License