Description

Position purpose:

To ensure a courteous, elegant, and efficient dining experience to guests. 

Responsibilities/Duties/Functions/Tasks:

• Responsible to oversee all front house activities and operations. 
• Ensure that staff members are familiar with all menu items, ingredients, specials, and prices. 
• Investigate and resolve guest complaints. 
• Establish controls to minimize waste and theft. 
• Ensure that all food safety ordinances and regulations are followed. 
• Ensure the highest standards of cleanliness, safety, and guest satisfaction. 
• Verify legal age (21) of patrons ordering alcohol. 
• Ensure compliance with ABLE Commission Rules and Alcohol Sale & Distribution Procedures. 
• Forecast staffing, hire, train, and schedule staff to ensure staffing levels are adequate for business needs. 
• Evaluate, coach, and mentor employees as often as necessary to ensure successful operations. 
• Enforce agency rules and departmental policies and procedures. 
• Execute payroll and performance management responsibilities as required. 
• Manage departmental budget. Evaluate sales and recognize trends in order to recommend business strategies and promotions that lead to increased revenues and profitability.
• Ensure compliance with Tip Reporting Procedures and Title 31 requirements. 
• Perform other duties as assigned.

Requirements

Qualifications:

Requires a minimum of 2 years of prior management experience and 3 years in a fine dining atmosphere. Must be at least 18 years old.

Special Position Requirements: 

• Requires Food Handler’s Permit 
• Requires Gaming License

Work Requirements:

Requires problem solving skills, ability to communicate effectively and supervise others, operate a desktop computer. Position involves prolonged sitting, standing or walking, stooping or bending, lifting, or carrying up to 30 pounds on a daily basis. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.