Buffalo Medical Group is seeking full-time Assistant Receptionist Supervisor to supervise Williamsville locations at 295 and 425 Essjay along with Podiatry office on Main Street in Williamsville; occasional travel to Lockport location when needed.

Work schedule will be Monday - Friday from 6:30am to 3:00pm but availability required to start as early as 6:00am and stay as late as 8:15pm when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in screening, interviewing and hires for patient representative candidates
• Performs employee evaluations such as yearly reviews, ninety-day reviews and any needed disciplinary actions
• Routinely meets with Reception Supervisor to provide department updates, recommended changes, and discuss staffing issues
• Develops, maintains, and implements a training program for BMG receptionists
• Performs mandatory Epic computer training for new representatives
• Assists in Epic upgrades along with testing new functionality along with Applications and the Revenue Analysts
• Works on optimizing the functions and workflows within the reception process for efficiency
• Responsible for continuing education for all BMG receptionists at main and satellite locations
• Performs office assessments at our satellite locations to assure standard workflows are followed
• Works closely with the CBO to guarantee that accurate information and co-pays are obtained from the patient at the time of registration
• Serves as a liaison between clinical staff or providers and reception
• Manage situations and report up to Supervisor or Director any trends needing attention
• Manages the staff’s timecards and vacation requests in ADP
• Creates the staffing schedule within the coordinator rotation
• Manages Epic workqueue volumes to ensure they are worked timely
• Is involved in the monthly rotation of managing call-ins with the coordinators
• Trains reception staff on all new insurance products
• May travel to various sites including varying hours.
• Reviews monthly statistics and denial reports for continuing education opportunities within Reception
• Reviews patient volume reports to assess staffing needs proactively
• Assures the rotation functions of the Coordinators are scheduled and performed, such as call-in rotation, opening procedures, cash drawer management
• Provides reception coverage when necessary
• Attends management development classes and Supervisor Meetings

• Complies with BMG Corporate Compliance Policy and HIPAA regulations
• Will participate in worksite safety training programs.
• Will comply with all Group policies and procedures including mandatory annual in-services.

EDUCATION and/or EXPERIENCE:

Minimum of 5 years experience in a medical office; 4 year degree preferred; or equivalent combination of education and related experience. Strong knowledge of EPIC, Microsoft Word and Excel. Demonstrated progressive responsibility, served in a leadership role, or past supervisory experience preferred.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Type: Full-time

Pay: $58,458.40 - $83,011.50 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• supervisory: 1 year (Preferred)
• Medical receptionist: 2 years (Preferred)

Ability to Relocate:

• Williamsville, NY 14221: Relocate before starting work (Required)

Work Location: In person