10 Front Office Manager Jobs in Brockton, MA
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Buffalo Lodging Associates is Hiring a Front Office Manager Near Brockton, MA
- Oversee guest services and front office operations; ensuring superior service is a priority.
- Foster a positive, cooperative work environment between front office staff and management.
- Supervise front office, breakfast and social hour staff. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
Job Duties:
- Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process.
- Customer Service – Maximize Customer Service by attaining 80% or better on Franchise Guest Service Scores. Respond and resolve all guest complaints timely and appropriately. Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance.
- Communication - Demonstrates group presentation skills. Speaks clearly and persuasively in positive or negative situations. Writes clearly, and has the ability to read and interpret written information. Communicates change effectively. Assists management team in conducting employee meetings and other events.
- Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment.
- Quality Management – Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80% or higher on Franchise product quality scoring. Complete test reservation calls to ensure proper procedures are followed by front office employees in accordance with brand reservation standards. Inspect back of office and public areas for cleanliness and preventative maintenance upkeep on a daily basis. Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness. Strives to increase productivity.
- Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. Must be available to cover Front desk Guest Service agent, Night audit, Breakfast and Social hour staff shifts as required due to staff shortages and call outs.
- Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed.
- People Management – Ensures each employee completes orientation and required brand training. Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards. Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Maintains effective employee relations programs within the hotel. Provides regular performance feedback to all employees. Manages difficult or emotional employee situations. Develops subordinates skills and encourages growth. Prepares and supports those affected by change, monitors transition, and evaluates results.
- Compliance – Assists management team in ensuring State and Federal Labor postings are current. Ensure all internal BLA communication is posted as required. Adheres to all polices and procedures required by Buffalo Lodgings internal audit system. Maintains confidentiality.
- Business Acumen – Maintain CPOR in front office area as driven by budget. Understands business implications of decisions, aligns work with strategic goals. Accurately forecast schedule changes based on forecasted occupancy. Performs Front Desk shifts as needed to ensure efficient operations.
What we Offer:
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
Job Summary
Full Time
Accommodations
09/28/2022
12/12/2022
buffalolodging.com
ELLENTON, FL
200 - 500
1996
RONALD KENDALL
$10M - $50M
Accommodations
Related Companies
About Buffalo Lodging Associates LLC
Buffalo Lodging Associates, in partnership with Benderson Development Company, is a hotel management company founded in 1996. We have matured tremendously into a well-established business with managed annual revenues in excess of $100 million dollars and over 45 award-winning hotels in our growing portfolio. Our reputation is built on delivering exceptional guest experience in partnership with the industrys most respected brands including Hilton Worldwide, Marriott International, Choice Hotels International, Carlson, and InterContinental Hotels Group. The substantial achievements of Buffalo Lo...dging Associates hotels can be attributed to maintaining the highest level of product quality, as well as having well-trained, courteous and dedicated employees who understand and provide superior service.
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The job skills required for Front Office Manager include Front Office, Guest Service, Customer Service, Planning, Initiative, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
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Someone who wants to become a front office manager will need both office and people skills.
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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
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Someone who wants to become a front office manager will need both office and people skills.
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Step 3: View the best colleges and universities for Front Office Manager.
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