Duties & Responsibilities
Recruit, hire, train and develop a high performing staff consisting of Team Member(s) and Supervisor (s).
Promote and maintain consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented in store (Ex. PPE procedures). This includes but is not limited to evaluating, discipling, and terminating employees if and when needed.
Follow all safety guidelines for working with lye, raw materials, and equipment.
Provide excellent guest service by building good relationships and understanding and meeting their needs.
Become an expert in the products that are made at the store and be able to make recommendations.
Greeting guests (whether new or returning) every time they visit the store.
Scheduling employees to meet the daily needs of the business.
Embody our culture, mission, and core values.
Work closely with General Manager to execute all initiatives in the store.
Achieve and maintain all major key performance indicators (KPIs).
Generate sales reports, maintain inventory and production.
Maximize guest retention through leading and training the store team to ensure high levels of customer service
Manage and track stock of raw materials, finished products, and supplies.
Responsible for scheduling, planning and executing store parties.
Assist in completing monthly inventories.
Work to maintain store cleanliness and upkeep (using and following checklists) and communicating the update/replacement of damaged equipment with Regional Manager.
Develop partnerships with local community members and participate in local events to build brand awareness when business allows for it.
Communicate and manage all marketing strategies and sales/promotions to team, ensuring proper execution to drive results.
Communicate regularly through email, phone and text. Responding to communication in a reasonable time (24 hours or sooner pending seriousness of topic).
Actively communicate with other stores within the franchise, office support staff and serve as a liaison between the store and the office.
Final approval and reviewing of all HR documents, payroll, supply orders and sponsorship requests.