Guardian Operations provides Roofing, Gutters & Insulation solutions to home owners in the Puget Sound area. Founded in 2005, we've had the privilege of helping over 84,000 customers and have a 4.9 star rating on Google. We pride ourselves in having a "Customer First" mindset and strive to provide the best service and to our clients from their initial call to project completion.

We currently employ 120 people and have increased gross revenue by 60% in the last 5 years as a result of our outstanding reputation and strong, long-tenured team. The Sales Manager is an integral part in assuring we continue to succeed by training and holding their team of Sales Technicians accountable in delivering the best service possible and will be a key contributor to our plans to double in size over the next 5 years.

If you thrive in a metrics driven, goal-oriented role that values honesty and empathy we want to meet you!

POSITION OVERVIEW:

Guardian’s rapid expansion requires a top tier Field Service Sales Manager to support our growth. This position is based in Auburn, WA and is responsible for the success and development of our Roofing and Gutter sales teams. We are seeking a dynamic leader who is consistent and thorough with feedback and relentless with follow up to drive growth within the department. The ideal candidate possesses a proven track record of leading sales teams that consistently improve average ticket and close rate while excelling in a demand service business with direct homeowner interactions.

The Sales Manager will work closely with the Guardian Roofing General Manager to support sales growth, increase conversion rates and oversee all aspects of the sales department’s daily operations.

KEY RESPONSIBILITIES:

• Motivate, lead, and develop roofing sales and service teams while driving the department to meet and exceed benchmark sales goals
• Coordinate with senior leadership on company direction and growth trajectory
• Thoroughly interview candidates for qualifications in relation to position requirements
• Prepare daily/weekly/monthly performance reports as well as lead weekly sales meeting(s) in conjunction with ownership and Guardian’s sales training experts
• Master current sales process, role play, and continue to enhance sales process
• Learn to use Roof Snap (within 30 days) and assist with maintaining software and accurate pricing
• Thoroughly interview candidates for hire and train new sales team members as well as taking responsibility for accountability
• Conduct routine employee evaluations/reviews while coaching on best practices and follow through to increase conversion rates
• Coach and encourage financing to improve close rates
• Perform weekly ride-alongs with sales team members based on closing rates:
  • 2 ride-alongs per week if total close rate is in excess of 50%
  • 3 ride-alongs per week if total close rate is between 40% and 50%
  • 4 ride-alongs per week if total close rate is <40%
  • Failure to comply with ride-along requirements forfeits monthly override bonus
• Maintain the company vehicle in accordance to the cleanliness standards outlined in the Company Handbook and internal paperwork. Additionally, the company vehicle is one of the best billboards at the Company’s disposal. With that in mind, park the truck for the maximum impact of the “billboard” whenever possible
• In some instances, climb onto accessible roofs sometimes 40’ feet high, with visible acuity to see far away

QUALIFICATIONS:

• 5 years of demonstrated sales management experience in the demand home service space
• Experience in roofing, plumbing, HVAC, and electrical would be valuable
• Successful history of building teams with direct responsibility for hiring/terminating employees.
• Ability to manage high volume workload with competing and changing priorities.
• Familiarity with basic dispatch software.
• Knowledge of residential roofing system such as Composite, Shingle, Shake, Flat and Torch varieties is a plus.
• High level of computer proficiency.
• Prior experience creating and delivering an in-home sales presentation.
• Willing to work evenings and weekends to help sales team accomplish goals including in the field training
• Must be able to climb ladders
• Must be able to climb on roofs, sometimes up to 40 ft tall
• Must be able to lift up to 75 lbs. at times

PERSONAL ATTRIBUTES:

• Results Oriented – links decisions to overall business objectives.
• Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. S/he will achieve results with and through others.
• Emotional Intelligence – Self-awareness, Self-regulation, Motivation, Empathy, Social Skills.
• High Energy – driven to seek continuous improvement and help build a culture of accountability.
• Decisive– track record of making and implementing sound strategic decisions based on a mixture of analysis, experience and judgement.
• Gritty – has a stick-to-it nature that compels others to strive to perform at their best

LOCATION:

• Auburn, WA

COMPENSATION:

• The compensation package will be highly competitive and will include a company provided vehicle and gas card, as well as a monthly stipend for the first 2 months of employment followed by a 100% commission only structure. The percentage of commission per sold job will vary based on the type of job sold. In addition, Guardian provides Medical, Dental and Supplemental Insurance plans as well as a 401-K.

**Guardian is an equal opportunity employer. Our goal is to be an inclusive and equitable place to live, work, and play. **