• High school diploma or equivalent
• Valid Driver’s License and reliable private transportation

• Minimum one year of progressively responsible collections experience preferred.
• Knowledge of Equal Housing Opportunity (EHO) requirements and applicable program regulations
• Proficiency in Microsoft Office including Outlook, Word, Excel, Power Point, and Teams or virtual meeting software.
• Experience with Yardi and LRO Revenue Management Software preferred.

Special Requirements

• Demonstrates a passion for winning.
• High-energy, enthusiastic
• High learning agility
• Coachable
• Provides and solicits feedback.
• Embraces change.
• Values and promotes teamwork.
• Customer-centric; puts customer needs first.
• Exceptional analytical and problem-solving skills
• Strong interpersonal skills
• Highly developed verbal and written communication skills
• Close attention to detail, strong organizational skills, and ability to prioritize and multi-task.
• Ability to manage multiple assignments with changing priorities.
• High degree of accountability, sense of urgency, flexibility, and adaptability
• High degree of professionalism and integrity
• Flexible hours may include evenings and weekends

• Exceptional leadership, management, communication, and collaboration skills
• Transparency, reporting and sharing of information effectively across all departments.
• Results oriented and solution focused.
• Excellent judgment and decision-making skills.
• Employee must be able to provide and maintain his/her own internet if not working at a Buckingham property.

• Complete financial move-out process for each past resident once all charges have been recorded on a resident’s ledger.
• Assist on-site property manager in filing evictions on current residents according to the company’s eviction policy and procedure.
• Initiate contact with residents who are delinquent on their payments through various communication channels (phone, email, text, and/or letter) in a respectful and empathetic manner.
• Maintain accurate and up-to-date records of all customer interactions, payment arrangements, and related information in the company’s property management software.
• Identify and address customer concerns or disputes effectively, aiming to reach mutually beneficial resolutions.
• Generate and maintain reports on collection activities, delinquency rates, and other relevant metrics.
• Provide information and assistance to customers regarding payment options and account status.
• Stay up-to-date with industry trends, collection techniques, and regulatory changes to continually improve collection strategies.
• Educate customers on the importance of maintaining good credit and making timely payments.
• Send past residents to company’s collection company in a timely manner according to the company’s collection policy and procedure.
• Comply with all local, state, and federal regulations as well as all company policies and procedures.
• Responsible for all other duties as assigned by supervisor.