**Job Description**

This is the job description for GUEST SERVICE REPRESENTATIVE

Job Title: Guest Service Representative

Department: Front Office

Company: Dimension Development

Reports To: Front Office/Operations Manager

Supervises: N/A

Job Description Date: January 19, 2021

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

3. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.

4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.

5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.

6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

7. Take the initiative to greet guests in a friendly and warm manner.

8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.

9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

10. Other duties as assigned.

Job Skills:

1. Speak clearly and listen carefully.

2. Use personal judgment and specialized knowledge to give information to people.

3. Communicate well with many different kinds of people.

4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.

Education: HS Diploma or equivalent.

Experience: Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications: N/A **Job Requirements**

**About this location**

class: Luxury room Count: 251-500 location Type: Urban Dental Benefits Disability Insurance Health Insurance Benefits Hotel Discounts Life Insurance Paid Holidays Paid Sick Days Paid Time Off Pet Insurance Tuition Reimbursement location Type Urban Samuel Cueva VICE PRESIDENT OF HUMAN RESOURCES Samuel is responsible for the HR policies, procedures, benefits, compensation, and training, as well as serving as a consultant to our General Managers and hotel HR staff in all matters related to human resources. Samuel brings more than twenty five years of Human Resources experience in both hotel and corporate level positions with Hilton Hotels, Gaylord Entertainment, John Q. Hammons Hotels and Interstate Hotels & Resorts.