Operations Specialist
Schedule: Hybrid – 4 consecutive days in office (M-TH 9am-6pm EST), 1 WFH but may change
Top must have skills:
(Preferred bilingual – English/Korean)
1) Logistics experience (preferred)
2) Written/Verbal Communication skills
3) Proficient in Outlook and Excel
Position Overview:
Operations Specialist to support Product Liability Ops team’s growing need of inventory management and logistics of products and manage refund/exchange process as well as parts retrieval process. We’re looking for a candidate with an eye for detail, a keen analytical mind, and the ability to handle a system with numerous moving parts. This often high-pressure position will require candidates to perform at the apex of their abilities. Our goals are to make our processes as efficient as possible, maintain good relationships with suppliers, distributors, and vendors, and keep our customers happy.
Responsibilities and Duties:
Coordinate transportation providers to ensure prompt and proper movement of shipments, prepare/review shipping documents, tracking and fixing shipping errors, ensuring quality of all services to meet the required standards
Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each actions of logistics process, Identify/resolve bottleneck of customer care status and resolve with internal/external stakeholders
Retrieval Part/unit to be sent to required destination local/HQ in timely manner
Learn overall operations across different lines of business and leverage those understandings to ensure the direction of projects and activities to support stakeholder needs.
Perform and monitor Ops agents in analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.
Support other team members in customer care and service order submission/logistics data analysis/data entry/track & maintain trackers, reports, etc.
Prepare case summary to revisit and conclude with improvement plans
Support ad-hoc project management and update SOP of all tasks
Skills and Qualifications
Knowledge/expertise/experience
Advanced knowledge of Excel
Experience with business process design/improvement, including gathering requirements, documenting workflows and developing specifications (business framework and wireframe design, technical and QA documentation)
Education
Bachelor’s or Associate degree (required)
Korean / English fluency (preferred)