Are you looking for a work environment where diversity and inclusion thrive? Submit your application with Blue Skies today and find out what it truly means to be a part of a team.

We are committed to providing our team with the support they need. Some benefits we offer are:

• Paid leave benefits (paid time off (PTO), and specified holidays)
• Participation in the medical, dental, vision, life, short-term and long-term disability plans
• Participation in the 403(b) Retirement Plan
• Participation in BST’s Education Programs

We are seeking a Director of Resident Services for our West campus to serve as the principal staff point of contact with residents and resident committees and activities in matters affecting the quality and enjoyment of life at Blue Skies of Texas (BST). Exercises overall management responsibility for campus resident services, to include environmental services, transportation, resident relocation, front desk, beauty salon, and front gate and courtesy officer operations, and is the immediate supervisor of the heads of those departments. Responsible for daily operations of Maintenance and Dining Services. Acts as campus liaison with host bank leadership regarding on-site banking services provided. Assists Director, Wellness and Life Enrichment with resident issues, to include those of a sensitive nature.

We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!

As the key liaison between residents and management at Blue Skies of Texas (BST), the Director of Resident Services plays a central role in enhancing the quality of life on campus. This multifaceted position involves overseeing a comprehensive array of resident services, such as environmental services, transportation, the beauty salon, and front gate and courtesy officer operations. Essential qualities for success include strong management skills and an unwavering commitment to exceptional customer service. Acting as the direct supervisor of department managers, the Director of Resident Services collaborates closely with them to ensure smooth coordination and delivery of services. They also serve as the primary liaison with host bank leadership regarding on-site banking services. Additionally, they are accountable for the day-to-day operations of Maintenance and Dining Services, ensuring their efficient functioning to provide optimal support to residents. Furthermore, they offer assistance to the Director of Wellness and Life Enrichment in addressing resident concerns, particularly those of a sensitive nature. Through a focus on enriching resident experiences and upholding operational excellence, the Director of Resident Services makes a significant contribution to BST's mission of delivering exceptional senior living services.

What you will do in this role:

• Serves as primary management lead for all resident services on the campus and provides leadership and direction for supporting department managers and supervisors.
• Develops, implements, and monitors an operational and training plan with associated budgets designed to provide a broad level of support and service to residents.
• Principal point of contact for residents and resident-led committees and activities.
• Partners with Health Care facility managers and Wellness and Life Enrichment Director, as required, in planning and providing logistical support for resident and employee activities; assumes lead role in ensuring support for same is coordinated between departments within and external to resident services operations.
• Provides editorial oversight in all public media used by management to regularly communicate to residents, to include the resident newsletter, in-house television channel, and other resident engagement platforms.
• Works with Maintenance and Dining Services contract management directors in developing and implementing daily tactical procedures and strategic plans and programs. Performs oversight of Maintenance and Dining Services Directors to ensure optimal facility, grounds, and dining service support to residents.
• Partners with Director of Maintenance in designing, implementing, and testing emergency action procedures for residents and employees.
• Provides guidance and oversight to the ancillary training program for Independent Living Staff and coordinates resources for training between all levels of care.
• Provides and coordinates an orientation program for new residents.
• Functions as campus point of contact for ensuring compliance and training in internal controls, to include cash handling, risk management, and personnel policies and procedures.
• Responsible for the First Responder responses to problems and emergencies according to established instructions and procedures; exercises good judgment as the situation requires. Responsible for coordinating first responder actions during incidents and emergencies, in accordance with established protocols and procedures; demonstrates sound judgment as dictated by the circumstances.
• Takes a designated, lead role in achieving and maintaining high marks in program and facility certifications and inspections as defined by federal and State law and Blue Skies of Texas senior leadership.
• Provides financial oversight of Independent Living operations. Assists in preparation and execution of annual budget.
• Performs other duties as assigned by Supervisor.

General Requirements:Ability to work independently with only general supervision, exercise mature judgment and be detail-oriented and able to function in an environment with frequent interruptions. Requires the ability to prioritize and control multiple tasks simultaneously, lead and work harmoniously in a team environment, and provide excellent customer service to BST residents, visitors, employees, and management, as well as maintain confidentiality and high ethical standards. Possess strong communications skills and is able to speak, read, write, and follow verbal and written instructions in English. Strong editing and composition skills required. Possess the ability to manage efficiently and effectively human, financial, and materiel resources.

Education and Experience: Required: Bachelor’s degree in a related field or equivalent experience in a Senior Living environment. Strong management and supervisory experience and excellent customer service skills. Preferred: Experience working in an environment serving seniors exclusively.

Equipment and Computer Operations: Must possess working knowledge of basic office equipment and computer skills, to include the Microsoft Office suite of products (Outlook, Word, Excel, and PowerPoint). Training will be provided to familiarize the incumbent with work-related equipment to ensure safety and proper operation during use.

Certificates, Licenses, and Registrations: Certified Senior Advisor is desired. Certification in cardiopulmonary resuscitation (CPR), automated external defibrillator (AED) and First Aid may be required.

In 1970, the first of our two campuses opened in San Antonio. Air Force Village I was followed in 1987 by Air Force Village II. For decades, our campuses created a community for officers of the armed forces - a retirement lifestyle rich with camaraderie and the shared common bond. We began by providing support to the widows of those who have served, and that legacy continues. In 2014, we expanded our eligibility to embrace a wider range of retired seniors, including those from civilian careers. With this change, a new name - Blue Skies of Texas - was added, and the campuses were renamed Blue Skies East and Blue Skies West. Continuing to offer modern residences and a range of senior-focused services and amenities, the Air Force Village legacy we cherish carries forward in Blue Skies of Texas.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. Apply today!