Key Responsibilities:

• Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on-premises BS&A solution.
• Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period.
• Educate customers on how to use the Cloud-based software for their core day-to-day processes.
• Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s Cloud ERP software.
• Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction.
• Assist with data extractions and conversions.
• Create and maintain documentation related to upgraded processes and client-facing materials
• Verify data and municipal customizations to ensure critical components are converted successfully.

• Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
• Strong work ethic
• Ability to manage projects concurrently
• Ability to thrive in a fast-paced environment
• Excellent organizational and time management skills
• Exceptional communication and customer service skills with the ability to simplify technical aspects for non-technical users
• Willingness to learn new material (technical and non-technical)
• The ability to work independently and as part of a team
• Detail-oriented and ability to follow through
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
• Basic SQL Knowledge is preferred but not required
• Some limited travel may be required, up to 10%. If located outside Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required.

• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events