8 Call Center Representative Jobs in Providence, RI
Brown Medicine is Hiring a Call Center Representative Near Providence, RI
Perform various functions in a heavy telephone call environment. Receive inbound calls and be able to politely assist customer requests. Ensure patients' inquiries are adequately answered to their satisfaction such as determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database; determining insurance and referral requirements. Must be able to use a switchboard or directory, manage multiple telephone lines at one time, and perform other clerical duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer incoming calls and route them to the appropriate department.
- Take appropriate action for each call.
- Accurately register patients and schedule appointments following established schedule templates.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow call center "scripts" when handling different topics.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Maintain proper record of all interactions with customers on the call center database.
- Serve as a central link of communication between patients, medical staff and the general public.
- Operate computer and IT equipment such as switchboards, headset etc.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- High school diploma or GED.
- Knowledge of medical office procedures and terminology and medical insurance policies, procedures and requirements.
- Proficient in relevant computer applications.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
- Ability to speak clearly and concisely.
- Ability to read, understand and follow oral and written instructions given in English.
- Ability to sort and file by alphabetic or numeric systems.
- Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
Prefer a minimum of one-three years in a call center environment.
EOE/F/M/Vet/Disabled
Brown Dermatology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.
Job Summary
Full Time
$39k-50k (estimate)
04/26/2024
05/12/2024
umfmed.org
MIDDLETOWN, RI
100 - 200
2000
STEVEN SEPE
<$5M
Ambulatory Healthcare Services
Related Companies
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
