Collects and verifies all patient demographical and financial information while adhering to ethical and legal standards and recognizing and responding to emergencies while demonstrating professional characteristics.
RESPONSIBILITIES
Registers and admits patients by obtaining relevant patient demographic and insurance information.
Places patients on tracking board for appropriate provider and specialty.
Greets and provides information to patients and visitors.
Directs patients and visitors to desired destination.
Maintains and coordinates providers' and patients schedules.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Schedules clinic appointments for patients.
Retrieves patient medical information from referring provider if applicable
Organizes, files and retrieves all medical records which will include data from office visit, lab, radiology, cath lab, inpatient visits, and correspondence from referring providers
Responsible for the mailing of provider correspondence
Collects and posts payments for services.
Other duties may be assigned.
ORGANIZATION RESPONSIBILITIES
Pursues professional growth through educational opportunities, professional reading, and seeking learning opportunities.
Assures cost and time efficiency of the department by maintaining maximum productivity and cost-effectiveness.
Promotes good interpersonal relationships through effective communication.
Abides by the philosophy, mission, and objectives of Prairie Lakes Healthcare System and follows organization policies and procedures.
Actively participates in health care system programs based upon safety, continuous quality improvement, and infection control.
Maintains confidentiality of all information pertaining to customers, patients, residents, employees, physicians, and their affairs.
Demonstrates a positive image of Prairie Lakes Healthcare System by applying effective human relations skills with customers, patients, visitors, other
employees, and physicians.
JOB SPECIFICATIONS
Education and/or Experience
High school diploma or general education degree (GED); or equivalent combination of education and experience. Six months prior hospital/medical or general office experience required. Previous patient registration and computer experience desirable.
Computer Skills
Applicable EHR, Microsoft Office, Internet, email