Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Essential Duties and Responsibilities :

• Operates telephone console to receive incoming messages and directs caller to destination in a pleasant and professional manner.
• Answers calls efficiently; answers client inquiries, as needed, or directs the inquiry to the person best able to answer request;

and / or transfers calls to staff or to voice mail when staff are out of the office.

• Greets and directs public in a pleasant and professional manner.
• Collects and distributes all incoming mail and messages.

Mail :

Opens all incoming mail; separates checks as soon as possible & calls the required staff member to pickup; separates mail between departments, Calls required staff member for pickup, Assists in stamping and sorting of mail.

• Assists in Federal Express package pickup requests. Also, keeps the agency copy of packing requests & gives to Accounting Dept.
• Keeps daily log of when employees are of the office.
• Prepares Policy Books, ID Cards and other printing duties.
• Maintains a neat and tidy reception area.
• Performs a variety of clerical duties.
• Data entry when needed.
• Additional projects when needed.

Assists Departments in the following duties :

Reception / Admin :

• Processes, distributes small & large commercial mail & all other mail
• Assists with paper jams, refilling ink toners, postage mail machine jams, ink replacement
• Frontend scan all depts. Mail, distributes mail
• Prepares outgoing mail-stamp per dept codes & gets it ready for mail pick-up at approx 4 : 30 pm when working reception
• Maintains ample postage in the postage machine
• Return Certificates for Bad Addresses in both Applied and CSR24
• CBD Scanning Front end and Back end for all depts.
• CBD verify all folders scanned 2 documents from each folder
• All Depts. Recoding
• Accounting- carrier updates along with Anne

Select Commercial :

• Prints out Select Commercial questionnaires monthly, and annually for each AE as well as monthly Service Center letters
• Stuffs and mails Select Commercial questionnaires and letters
• Backend scan commercial files & files away when finished

Supervisory Responsibilities :

This job has no supervisory responsibilities

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

• Problem Solving (identifies and resolves problems in a timely manner); Interpersonal Skills; Oral Communication; Teamwork;
• Organizational Support (follows policies and procedures, supports organization's goals and values); Quality (demonstrates accuracy and thoroughness);

Quantity (meets productivity standards, completes work in a timely manner); Attendance / Punctuality; Dependability; Initiative,

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

High school diploma or general education degree (GED) and minimum one year related experience preferred.

WHAT WE OFFER :

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits package : health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Last updated : 2024-05-10