Let's Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Analyst, Sales Deductions is responsible for all deductions on assigned customers which includes maintaining the internal and external customer relationship, and identifying, investigating and resolving open deductions on assigned customer accounts. This position also prepares reconciliations, monthly reporting and analytics for all open deductions for assigned customers which can be circulated to impacted business units.

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WHAT YOU’LL DO
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Deductions

• Ensure accurate and efficient reconciliations and reporting of all open and resolved deductions for assigned customers
• Manage customer deductions process for assigned customer, and handle issue escalation when required
• Identify root causes for deductions and resolve all deductions in a timely manner with a clear understanding of the impact to the business until and the financial statement
• Prepare deduction packages to support issuance of credit memo, collection process or claim processing
• Discuss with the sales units and other support units in order to address and resolve deduction issues of varying complexity in a timely manner
• Ensure accurate and efficient reconciliations and reporting of all open and resolved deductions for assigned customers through preparation of deduction packages to support issuance of credit memo, collection process or claim processing
• Make special arrangements negotiated with the customer on deductions
• Research and prepare documentation to support audit and compliance requirements
• Seek opportunities to work with customer to reduce the unexpected deductions in the future in order to minimize unforeseen shortages of cash payments for the Company
• Accountable for accuracy of the open deductions for assigned customers which includes monthly reporting to the sales units
• Monitor trends in deduction activity and provide the information to the Finance team

Reporting

• Generate reports to measure daily performance and align with team metrics
• Meet month-end and quarter-end deadlines for reporting requirements
• Prepare reports and analysis of deduction activity and key insights as requested for management review

Continuous Improvement

• Identify, develop, and implement system and process improvements.
• Seek opportunities for continued improvements, efficiencies and best practices
• Work with deduction leadership and team to implement identified solutions and reduce operational inefficiencies

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ABOUT OUR IDEAL CANDIDATE
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Education

• Bachelor’s Degree (or equivalent experience) in Business, Finance, or Accounting

Experience

• 3 years of experience in deduction resolution and credit in a business-to-business environment

Software/Technical Skills

• Advanced proficiency in Microsoft Excel
• SAP Financial Modules

Other Skills, Knowledge, & Abilities

• Ability to communicate clearly and effectively, verbally and in writing with different levels of management and customers
• Ability to manage multiple work assignments at the same time in an efficient and effective manner; prioritize and plan work activities, using time efficiently
• Judgement to think through issues and present recommendations to management for appropriate action
• Participate cross functionally and place success of team and company above individual accomplishments
• Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns

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ADDITIONAL DETAILS FOR THIS ROLE
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This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $57,000 - $67,000 per year
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/

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WHAT WE OFFER OUR EMPLOYEES
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At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
• Professional Development: We're committed to helping you grow in your career with opportunities for training and development
• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
• Employee Engagement: Join a team that values your contributions and celebrates success together

Learn more about our benefits: https://careers.brother-usa.com/benefits

Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.