Overview

Local Remote Position. Must live within 2.5 miles of Milwaukee WI or Brentwood TN Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

Responsibilities

Responsible for planning, designing, and implementing telecommunication networks. Reviews and performs the installation and maintenance of telecommunications systems and technologies. Provides assistance and technical support for network design activities.

Establishes and assures compliance of organizational standards for telephone system design, allocation of instruments, messaging technologies, network utilization, and vendor support.

Responds to user complaints to research complex problems associated with Brookdale’s telecommunication networks (voice and/or data). Diagnoses problem source through discussion with users.

Develops supporting documentation of all activities.

Installs and maintains all telecommunications systems and equipment. Serves as the point of contact to technical support from equipment vendors.

Coordinates and performs all telephone moves. Assists in software moves and changes.

Trains and informs dissemination about new/unused telecommunications features and when they are posted/distributed. Communicates when refresh-training classes are offered.

Reviews all orders for equipment purchases or contracted services.

Assists in telecommunications planning and budgeting, as required.

Prints and reviews daily/weekly/monthly ACD reports and monthly telephone system traffic reports.

Designs, leads and performs routine telecommunications related projects.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceBachelor's Degree in Information Technology, Computer Science, or other related field required. Minimum three years experience in network required; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special RequirementsNone

Management/Decision MakingUses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of the organization.

Physical Demands and Working Conditions

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Use hands and fingers to handle or feel
• On-Call on an as needed basis
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Requires Travel: Occasionally
• Vision

Brookdale is an equal opportunity employer and a drug-free workplace.