Job Summary:

The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.

Primary IT Systems Support Responsibilities:

• Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.
• Administration knowledge of Windows 10/11, Server 2019 or newer
• Ability to write Windows batch, PowerShell or Python scripts.
• Administration of Enterprise batch scheduler a strong plus
• Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas
• Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments.
• Perform demonstrations of technology solutions to Staff.
• Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues
• A , Security , Network , Apple and/or Microsoft certification
• Ability to effectively communicate verbally and in writing
• General Hardware Support (Desktop/Laptop, Mobile Device)
• ServiceNow, ITSM or other major Ticketing System experience a strong plus

Qualifications:

Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company’s divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities.

Education and/or Experience:

Minimum of 5 years of previous experience

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Performance bonus

Experience level:

• 5 years

Work Location: In person