Description

Tennis Shop Retail Associate

Directly Reports To: Tennis Shop Manager
Indirectly Reports To: Director of Racquets

Compensation: Starting at $15 per hour

Brook Hollow is seeking a candidate that is seeking a team-oriented position in golf and/or the retail hospitality industry. The candidate should be an energetic, highly personable, self-motivated, individual with a passion and willingness to go above and beyond to enhance the Member experience. The candidate should display a professional appearance, positive attitude, and exceptional selling skills.

Customer Service

• Create a warm and friendly atmosphere
• Provide a premium level of customer service to the Membership
• Proactively greet all Members and Guests on arrival and engage in genuine and positive interactions.
• Be a team-oriented individual willing to put the team & Member experience first & foremost
• Be well versed in club policies and have confidence in enforcing and informing Members of such policies

• Assist and play a role in all tournament operations and outside events, as required
• A willingness to assist in all areas of the operations, as required.
• Ensure Golf Shop cleanliness and display standards are upheld

Daily Responsibilities

• Assist in maintaining, rotating, and changing visual presentation with an exceptional appearance; execute seasonal merchandise displays
• Maintain daily Tennis Shop display standards including folding, hanging, and restocking merchandise.
• Promote a first-class Member shopping environment to include gift-wrapping & personal shopper experience(s)
• Be knowledgeable of weekly events and activities to accurately communicate to the membership
• Ensure that all tasks and orders for members are followed through each day
• Assist with all daily procedures.
• Assist the merchandiser with inventory

Required Education and/or Experience

• High school Diploma, GED, or college degree preferred
• Preferred (1-2) years of retail sales experience with at least one (1) year of experience in the golf industry
• Knowledge of private club experience preferred.
• Candidates must possess basic computer skills, working knowledge of Microsoft Word, Excel, and Outlook
• Excellent communication skills, both verbal & written.

Special Requirements

• Must be able to clearly understand and communicate with Members, guests, and co-workers in English to include verbally and in writing.
• Must be able to work a flexible work week with open availability to include nights, weekends and occasionally Holidays.
• Must work well with others as a team and help co-workers when needed.
• Must always be courteous and tactful.
• Must possess honesty and integrity
• The Tennis Shop Retail Associate will work 30-40 hours per week.

Full-Time Benefits Include:

We offer a generous compensation package that is commensurate with qualifications and experience and befitting a club of the stature and significance of Brook Hollow.

• Health, Dental, and Life Insurance (after 90 days)
• Long-Term Disability (after 90 days) with optional Short-Term Disability available
• 401(k) plan-100% vested following your first year of employment
• Paid jury duty
• Paid time off
• Free meals
• Uniforms
• Merchandise Discount(s)

Background Check required.

Nicotine-Free Workplace -Brook Hollow Golf Club prohibits the use of nicotine in any form and is not permitted anywhere on Club property, which includes all land, buildings, structures, and parking lots owned by the Club.

Qualifications