The role:

Future Product Research looks at the five-year horizon and beyond. We are responsible for identifying and defining new opportunities and problems Brompton can win at solving. Evolutionary developments are not our remit; our objective is to have a 10x impact through detailed analysis and foundational understanding of how value is generated for our users and how Brompton can gain a strategic advantage.

This role is about defining a new direction for Brompton, enabling a lifetime of urban mobility for our users. We are looking to bring in a UX Designer to deep dive into the services and digital solutions Brompton can offer that will enable us to create a best-in-class experience.

Key Responsibilities:

• Conduct research, identifying pain points, bottlenecks, and opportunities to give our users urban freedom though a digital product that works with our physical products.
• Conduct end-to-end service design projects from the creative phase to roll out, working in collaboration with Developers and Product Managers.
• Engage and collaborate with a range of stakeholders, including product managers, designers, developers, and business heads, to align on the service's vision and deliver a consistent experience.
• Quantify the costs and income generating opportunities including payback period of any new proposal.
• Experience working with a range of prototyping tools including but not limited to: Figma, Adobe XD, ProtoPie, Sketch, Axure and any other relevant tools

Who you are:

• Thrives in operating in an undefined problem space.
• Comfortable with uncertainty and is confident with pivoting quickly as they learn more about the problem space.

Desired Experience:

• Experience in a startup environment where they have taken responsibility for the early-stage service design.
• Ability to prototype digital products and test them with real users.
• Ability to define and implement user research studies, generate and develop responses and test the effectiveness of the intervention
• Confident using Digital Service Design tools as well as early stage validation techniques
• A proven track record in successfully developing a service proposition is vital.

You might not tick all the boxes, and that’s okay, we still encourage you to apply. Here at Brompton we are always looking for people that share the same values and attitudes as we do, as we continue to build diverse teams and a sense of community which is made stronger by each new individual who joins.

Sustainability and Health & Safety Responsibility:

• Use socially and environmentally responsible practices while in the workplace and accept and follow relevant training, policies, and procedures, complying with all applicable laws, and regulations.
• Cooperate with management to ensure the Company remains compliant and sustainability and H&S performance continuously improves.
• Report all hazards, near misses, incidents and/or injuries to management immediately by complying to local incident reporting requirements.
• Use tools, equipment and Personal Protective Equipment (PPE) as required by job role and as instructed.
• Take reasonable care for the health and safety of yourself and of any other persons who may be affected by your acts or omissions at work.

Benefits at Brompton:

Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills.

• Flexible working
• 9 Day Fortnight - This is a flexible working pattern which individuals can opt in for where an employee works their contractual hours across 9 days instead of 10 days. (i.e. 80 hours across 9 days instead of 10 days). This means the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off.
• Annual Leave – 25 days leave, plus all UK bank holidays.
• Competitive Salary – Plus workplace pension scheme and profit share bonus.
• Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too.
• Social activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few.
• Learning and Development - Access to free Linkedin Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities.
• Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits.
• Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. There’s also Head Space, Brompton’s approved wellness program for employees.
• Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay.

Brompton was listed amongst the best UK workplaces in 2020 and was awarded silver investors in People Accreditation and London Living Wage Employer in 2021.

Diversity, Equality and Inclusion Commitment

Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.