The role:

Responsible for all aspects of daily operations to ensure smooth running of bike subscription scheme which includes making sure all the credit checks, direct debit mandates, are in place, enough serviced bikes in stock, database up to date with relevant information, reply to customer queries either via phone or email.

Key Responsibilities:

• Maintain subscriptions database, keeping accurate and detailed records.
• Investigate and fix historic errors.
• Be the central point of contact for subscription activity and respond to all subscription enquiries.
• Creatively respond to and seek out opportunities to promote subscriptions.
• Collate and monitor subscriptions feedback from customers as necessary.
• Monitor subscriptions progress and create reports that provide regular and accurate performance.
• Send bikes and welcome emails to new subscriber.
• Coordinate all communications with subscribers, online and offline, e.g., process orders.
• Work with Head of Operations to deliver new Subscription management system.
• Manage docks & bike status.
• Investigate & correct anomalies between members account and website.
• Investigate failed payments and take online payments.

Who you are:

• Must be fluent in German

• Effective time management, prioritising and organizational skills.

• § Proactive and flexible approach to all tasks

• Proficient in managing multiple priorities and projects.

• Ability to define critical problems and present innovative solutions.

• § Be aware of Health and Safety standards; along with a high understanding of Dignity and Diversity in the workplace.

• § A systematic organised approach to work is vital.

• Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way, are essential. An understanding of customer/client requirements is also necessary.