Description

Job Title: Keyholder

Department: Retail

Reports to: Store Manager

FSLA Status: Non-Exempt

Pay Rate: $18 - $19/hr.

Position Summary:

We are seeking an exceptional, service-minded, key holder who will be responsible for delivering an exceptional Brixton brand experience, building and maintaining customer relationships while leading the retail sales team, and achieving store sales goals.

Essential Duties and Responsibilities (other duties as assigned):

Customer Service:

• Creating an environment that maintains a 100% customer focus
• Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty
• Maintains a compelling store experience for customers by engaging and modeling appropriate customer service behaviors
• Directs and models selling behaviors to build customer relationships and brand loyalty
• Leads an efficient and satisfying cash- wrap experience
• Models and supports use of store tools and system to nurture customer relationships
• Deliver results and contribute to the store’s success. Awareness of and accountable to store and individual goals

Operational Excellence:

• Holds key to the store, offering them the ability to open and close store
• Responsible for accurate of sales figures and performs cash operational functions such as bank deposits and daily cash reconciliation
• Ensures housekeeping duties are completed to maintain a neat, clean and professional store environment
• Demonstrates superior knowledge and oversees use of all Company systems in- store
• Manages and protects the assets of the store through implementation and close monitoring of loss prevention practices

Product Expert:

• Performs store visual standards following visual merchandising direction and accomplishes superior product presentation
• Ensure store is consistently recovered, customer ready and meeting brand standards on the sales floor
• Executes reductions, price changes, clearance, and transfers
• Responsible for merchandise processing and replenishment on sales floor
• Ensures team is trained on the appropriate fitting techniques and accurately executing fittings
• Generates pride and loyalty in the product and store

Qualifications