• Dental insurance
• Health insurance
• Paid time off

• Enthusiastic personality with strong customer service skills.
• Able to work in a fast-paced environment
• Ability to adhere to a schedule, follow the policies and procedures of British Swim

• Competent with phone systems and appropriate computer programs (online platforms).
• Comfortable with Xcel, Google Suite, especially Google Drive and email platforms.
• Able to multitask.
• Able to work weekdays and weekends shifts (Call center is open 7 days a week)
• Ability to fluently speak English and Spanish; another language is a plus.

• Meet quota of answered calls and quota of tickets targets.
• Complete outreach (calls/emails) on customer prospects for new pool/location opening or marketing initiatives (leads from trade shows, school presentations, street markets, etc…).
• Be prepared through ongoing training, role-playing, and coaching to conduct conversations that will optimize customer retention opportunities on existing or returning customers, drop or freeze requests, cancellations, absences, and make-ups.
• Resolve customer issues and complaints in a courteous manner.
• Provide customers with knowledge, product and/or service information.
• Accurately enter, maintain, and update customer information into our client software.
• Process payments, billing adjustments, account updates, changes, move-ups, orders, forms, and applications.
• Keep family accounts updated with class schedule, billing, contacts, makeup, and student/parent activity logs
• Manage and diffuse tense situations and escalate to managers if required.
• Post accurate notes on all conversations with customers into family accounts
• Other tasks as assigned

• Customer service with High volume Call Center experience
• High School education or equivalent
• Successful completion of POS and scheduled training (JackRabbit)

• At Home live high-speed and sturdy internet
A fully operational computer (laptop or tower) with a camera (working Sound and Video feed) and a headset

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.