Customer Experience Specialist - Part-Time

At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”

Your Typical Responsibilities:

Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.

Setting up the pool deck area before each shift.

Registering students for class and managing them in and out of the water between classes.

Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.

Posting photos and videos to social media in a fun and personal way.

Assisting our parents with questions they have about their schedule and the progress of their children.

Promoting referrals for new enrollments.

Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.

Testing the water to ensure water quality and temperature.

Knowledge, Skills and Abilities:

An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.

An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!

The ability to multi-task and not lose your sense of fun.

A genuine desire to help us decrease drowning for both children and adults.

'Hours per week:

• 15-20

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Referral program

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Weekends only

Work setting:

• In-person

Work Location: In person