You haven't searched anything yet.
Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Summary:
Bristol Myers Squibb has a rich history in Neuroscience focused on developing innovative medicines to help people living with Neurodegenerative and Neuromuscular conditions. Bristol Myers Squibb currently markets a product in Neurology and plans to re-enter the Psychiatry market with a focus on patients suffering with schizophrenia.
BMS is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, and spirit of independence and love of challenge.
The Neuroscience/Neuropsychiatry Associate Director, Program Management (AD PM) will play a key role in the management of our Patient Access & Support Services (PASS) with a focus on Neuroscience/Neuropsychiatry patient support programs. This individual leads a team in their work with hub vendors helping to identify potential issues and process improvements. This position is ideal for someone who enjoys strategic problem-solving and planning to support patient access to medications and treatment. This person will be responsible for overseeing the launch and management of complex or high-volume programs. This individual will respond to and resolve escalated customer issues and serve as a resource for their team, internal matrix partners, and external vendors. The AD PM oversees the creation of reimbursement materials and validates that they meet compliance requirements and legal approval process using internal content management platforms. The AD PM will incorporate a patient-centric approach in their commitment to help minimize reimbursement and access barriers for BMS patients.
Responsibilities:
The ideal candidate will possess and further develop the knowledge and skills to:
Leads operational and program management
Oversee development of supporting materials for execution of strategies and initiatives in support of programs (e.g., brochures, training materials, program updates, organization messaging, etc.)
Act as a subject matter expert on the reimbursement and access landscape
Educate matrix partners about BMS programs, policies, procedures, and resources for Neuroscience/Neuropsychiatry
Mentor and support Program Managers’ development of knowledge and skills
Collaborate with BMS cross-functional team members to resolve access and reimbursement issues
Coordinate services between the patient support hub, pharmacy, Centers of Excellence, and other key community accounts
Support programs (independently or with a matrix team) by performing industry benchmarking, stakeholder analysis and market research, and patient and provider surveys to ensure BMS is launching and operating successful programs
Collaborate with copay team and manage GTN and budgeting for copay programs for assigned brand(s)Respond to and resolve broader and more complex escalated issues
In partnership with Director, develop and manage overall program budgets, including invoice reconciliation and workforce planning
Manage multiple projects in a fast-paced, deadline-driven, entrepreneurial environment, adapting to change as needed
Any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values
Expectations:
At BMS, it is not just what we do but how we do it. To excel in an AD PM position, we expect our employees to demonstrate or develop the following knowledge and skills:
Program Excellence
Actively collaborates across VAP to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)
Supports a new brand or indication launch by leading the development of program Business Rules, processes, materials, and hub, vendor, and field team training
Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors
Evaluates and updates vendor Key Performance Indicators (KPIs), and holds vendors accountable for KPIs as defined in contracts
Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed
Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach
Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team’s overall strategy
Uses Market Access technical expertise (i.e., coding, reimbursement and payer policies related to Medicare, Medicare Part D, Medicaid, and private insurance) to educate matrix partners, field teams, PMs, and Senior PMs
Coaches PMs and Senior PMs about managing relationships, activities, and budgets for agencies and hubs
Conducts regularly scheduled vendor site visits
Oversees annual reverification process
Communication & Education
Develops and coaches PMs and Senior PMs responsible for the legal review process for materials
Supports PMs and Senior PMs in educating hubs on the availability of generics, new indications, changes to label or policy, how to complete approval and reimbursement forms, etc.
Supports the creation of action-oriented training materials for large meetings
Presents and discusses program performance in high-stakes communication settings; adjusts based on the profile and needs of the audience
Oversees creation and delivery of engaging, effective training for internal (matrix and field teams) and external stakeholders on a variety of topics (e.g., patient journey, start forms, access programs, disease state)
Navigates difficult conversations and group dynamics while maintaining credibility and building relationships; escalates when needed
Models excellent verbal, written, interpersonal communications and presentation skills; provides feedback to others
Maintains clear, tailored, consistent, and concise communication across all stakeholders, methods, and platforms
Business and Industry Acumen
Incorporates the voice of the patient and explains patient needs and viewpoints to others
Anticipates marketplace trends that could apply across brands, and proactively seeks and shares trend insights across brands to improve visibility and mitigate issues
Continues to develop expertise in patient access stakeholders, patient affordability, out-of-pocket costs, pharmacy benefits, payer influences, and different business and reimbursement models
Maintains excellent organizational and planning skills with strong attention to detail and accuracy
Demonstrates deep knowledge in insurance benefit design for both commercial and government payers
Analytics
Validates data and seeks additional insights to make reliable, data-driven decisions
Identifies opportunities for improved data gathering and consistency across programs and brands
Develops data reporting and aggregation strategy for new product launches
Reviews robust data analytics insights to continuously improve Business Rules and hub processes
Identifies program trends and shares relevant insights with external vendor partners (as appropriate), and internal leaders and matrix teams
Proactively acts when programs are trending toward or away from Key Performance Indicators (KPIs)
Collaborates with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areas
Compliance
Stays up to date and compliant with BMS compliance policy guidance, rules of engagement and Business Rules in general, and specific to relevant disease states
Organizational Navigation
Leads matrix teams and hubs to identify reimbursement issues and ensure consistency with coverage
Models and fosters matrix team effectiveness by sharing information, knowledge, and experience
Builds and maintains relationships among PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization
Identifies and acts on opportunities for improvements in ways of working and team dynamics
Leadership, Performance Management & Team Development
Coaches and mentors peers and direct reports to improve their PASS-related knowledge, skill, and operational efficiency
Sets and shares reasonable expectations when delegating responsibilities
Confidently leads without authority
Maintains flexibility when participating in team or group efforts
Strategic Vision & Culture
Leads the implementation of and advises others about the PASS strategic vision
Generates strategic ideas and innovations from a wide spectrum of internal and external sources to position PASS as a valued partner
Demonstrates BMS Values and culture in day-to-day tasks and interactions
Qualifications:
Bachelor’s Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
5 years in the pharmaceutical industry including 2 years in patient services required
Relevant experience in aspects of patient support and/or hub services, experience in neuroscience preferred
Experience in managing complex projects, programs, and teams required
Direct report management experience required
Ability to travel 20-30% of the time
#LI-Hybrid
#BMSNEURO
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Full Time
Pharmaceutical
$181k-237k (estimate)
03/11/2024
03/30/2024
bms.com
NEW YORK, NY
15,000 - 50,000
1858
Public
GIOVANNI CAFORIO
$10B - $50B
Pharmaceutical
Bristol-Myers Squibb is a biopharmaceutical firm that discovers, develops and delivers medicines for patients prevail over serious diseases.