• Delivers on-site care for patients under Medical Provider direction
• Assures callbacks to patients under medical direction are in accordance with protocol
• Responsible for restocking exam rooms as necessary with instruments and medical supplies
• Cleans and prepares exam rooms per protocol
• Monitors and arranges for proper disposal of lab and medical waste/supplies
• Performs quality controls and maintains records for lab equipment/refrigerators

• Obtains health history and base line patient data from patients
• Performs routine physical assessment functions such as blood pressure, temperature, pulse, EKG
• Collects urine samples in accordance with established protocols
• Uses discretion in disseminating patient information to outside sources
• Reviews patient record for completeness prior to visit
• Provides entries to patient records as necessary in preparation for provider review
• Monitors the return of lab/test results. Assures all results requested are complete and available for provider review

• Accurately documents all authorization data in system
• Identifies “carved out” insurance benefits on a case by case basis and documents accordingly
• Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider
• Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager

• Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system
• Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment
• Assists Office Manager with projects and requests
• Compliant with company/financial policy and procedure
• Maintains reception area and work space in a neat, clean order
• This role may require support in other offices as needed by the business.

• Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate
• Posts and close the batch for the day
• Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day

Educational / Minimum Requirements:

High School Graduate required. Completion of an accredited course of training in Medical Assisting or 1 year of direct patient care experience in a medical or hospital setting is preferred.

Current CPR certification is required prior to employment.

State/Federal Mandated Licensure or Certification Requirements:

Must possess current CPR certification prior to employment

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice.

Physical Requirements:

Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity.

Work Environment:

Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.)

Cognitive Requirements:

Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.