Job Summary

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Performs a wide variety of duties to provide clerical and administrative support to assigned patient care area, including traffic flow, maintenance of patient records, and insuring proper supply levels for assigned areas. Obtains and routes admitting information. Keeps patient roster and related information up to date. Assists Charge Nurse in assigning patient’s rooms. Arranges for and occasionally transports patients to units. Communicates extensively with patient, families and other members of the healthcare team. Processes transfers.

Essential job functions and responsibilities:

• Assists in the effective operation of the unit 
• Performs various receptionist, recording, filing and other related clerical support duties requiring the use of medical terminology at an assigned patient care area, or as a floater.
• Assists in coordinating paperwork, traffic flow and unit activity. Picks up and delivers materials and equipment to other units and departments. 
• Maintains adequate levels of unit supplies for assigned areas.
• Answers telephone and responder system; takes and relays messages.
• Ensures flow of communications (i.e. locates individuals).

Maintains accurate collection of data

• Checks new admissions to see that all identification and medical record materials are complete and in order.
• Prepares patient medical record for transfer. Follows established procedures at discharge and obtains appropriate signatures as required.
• Enters admission, transfer and discharge data into Patient Information System. Checks to insure that all required information has been entered, and that all forms have been properly completed in a timely manner.
• Accurately updates daily charges.

Maintains patient records

• Processes and routes a variety of patient record materials to insure all hospital and mandated requirements are met.
• Scans relevant patient documents in real time.
• Regularly reviews patient record in order to insure current information.
• Gathers and organizes necessary paperwork for transfers to a higher level of care
• Maintains chart order.

Provides administrative support to Operations Manager/Physicians

• Performs any clerical/administrative tasks delegated by the Operations Manager/Supervisor.
• Assists with data collection related to Quality Assurance and other unit statistics.
• Assists Education and Human Resource Development Department with orientation of new employees as directed.
• Supports medical staff in obtaining patient and system information.

Provides assistance and support regarding patient related care functions

• Greets and gives routine assistance to visitors, family members, physicians and the public as needed.
• Procures equipment requested by professional personnel.
• Checks and requisitions items to insure adequate supply, based on patient needs and established Materials Management guidelines (e.g. special orders).
• Communicates with appropriate departments regarding patient needs.
• Transports patients and/or patient care material.
• Responds to customer questions, concerns, etc. or refers to appropriate resource for resolution.
• Assists patient/family requests for items.
• Assists in lifting and moving patients on and off stretches, out of chairs, onto commodes, etc.
• Answers patient call lights
• Supports unit communication by assigning portable phones to staff
• Assists in the completion of patient property records
• Set up follow up appointments with patient/family input

Qualifications

Education / minimum requirements:

High school graduate.

Clerical experience in a healthcare environment preferred.

Strong working knowledge of excel

Strong knowledge of scheduling 

Ideal candidate has a PCA, MA or C NA background with Medical Secretarial experience

State/Federal Mandated Licensure or Certification Requirements:

None.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.

Physical Requirements:

Occasional sitting with occasional extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.

Cognitive Requirements:

Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.