JOB SUMMARY: In accordance with 42 CFR 418l100A governing body designates the Executive Director to assume full legal authority and responsibility for the management of the hospice, the provision of all hospice services, its fiscal operations, and continuous quality assessment and performance improvement. A qualified administrator appointed by and reporting to the governing body is responsible for the day-to-day operation of the hospice. The administrator must be a hospice employee and possess education and experience required by the hospices governing body.
REQUIRED EDUCATION & EXPERIENCE:
Bachelors degree in Business Administration or Health Care preferred, or equivalent direct work experience
Must have three (3) years of experience in health care management, five (5) years preferred
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Must demonstrate an ability to supervise and direct professional and administrative personnel
Must possess an ability to deal tactfully with the community
Must possess a knowledge of corporate business management
Must understand hospice care and the services provided to patient and family/caregiver through an interdisciplinary group
Must possess an intimate knowledge of Medicare Hospice Certification
OTHER REQUIREMENTS:
Must be able to travel
Must be flexible in work hours
ESSENTIAL JOB FUNCTIONS:
Perform tasks associated with operational planning and budgeting
Ensure organizational compliance with legal, regulatory and accreditation requirements
Monitor business operations to insure financial stability
Evaluate hospice services and personnel using measurable outcomes and objectives
Provide conflict and complaint management and resolution
Establish and maintain effective channels of communication including integration or technology, as applicable
Ensure hospice personnel stay current with clinical information and practices
Ensure adequate and appropriate staffing
Provide staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement
Ensure that interdisciplinary care is provided
Ensure supportive services are available to personnel
Ensure coordination with other departments, services and senior management, as appropriate
Ensure staff and organization stay current on local/national hospice issues and trends
Ensure that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes
Direct staff in performance of their duties including admission, discharge, transfer, revocation and provision of service to patients
Ensure appropriate staff supervision during all service hours
Monitor service utilization to ensure delivery of comprehensive care
Ensure services provided by other agencies are authorized by hospice
Monitor operational progress toward accomplishing operational and strategic goals
Ensure appropriate data collection and completed reports are received by the Governing Body
Ensure adequate space, equipment and supplies are available
Ensure actionable objectives are derived from evaluation of hospice services and personnel
Ensure that structure and systems promote interdisciplinary care
Ensure collaboration with agencies and vendors for effective management of services
Ensure standards of ethical business and clinical practice are maintained
WORK ENVIRONMENT:
Must comply with company policies, procedures and processes in addition to Hospice and Homecare rules and regulations
Must be dependable and flexible in work schedule
Must comply with harassment and discrimination policies
Must foster good working relationships
Must be a licensed driver with licensed automobile that is insured in accordance with organization/state requirements and is in good working order
Must be willing to submit to a criminal background check prior to hire and annually thereafter
PHYSICAL ENVIRONMENT:
May have to travel in inclement weather
May be required to stand and sit for long periods
Must be able to hear and see with or without aid
Must be able to read and follow instructions as required
Must be willing to participate in a drug/alcohol screen prior to hire, if involved in a work-related automobile accident or if reasonable suspicion is reported