Bristol Farms / Lazy Acres Natural Market Job Description Job Title: Seafood Counter Clerk Department: Seafood Reports To: Seafood Manager and Store Director FLSA Status: Nonexempt Because this is a customer service driven position, the Seafood Counter Clerk must also have the willingness, commitment, and motivation to serve customers and Bristol Farms. Essential Duties and Responsibilities The Seafood Counter Clerk obtains or prepares food items requested by customers by performing the following duties. (Other duties may be assigned): Responsible to learn procedures and products offered for sale in the Seafood Department. Responsible to learn all codes used in the Seafood Department. Responsible for learning product location (including sales floor,); descriptions and ingredients. Responsible to learn general cooking procedures and usage for all seafood products. Responsible to learn the production of prepared food items. (marinades and stuffers) Satisfies customer requests by obtaining items from behind the Seafood Department counters. Labels and packages customer purchases in such a way as to avoid spills or leakage and to ensure customer satisfaction. Accurately scales all weighable merchandise, including the use of correct tare codes, to determine price. Sets up displays and stocks shelves, coolers, counter, bins, tables, freezers, containers, or trays with new merchandise. Responsible to cull codes and face self serve cases. Responsible to follow the direction of management and experienced O/P’s. Responsible for serving customers with excellent service and adhering to the “15 Second Service” policy. Ensures the active practice of “7 Points to Extraordinary Service.” Follows the owner/partner handbook at all times, especially on service standards and appearance. At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness. Customer Service Skills (15 Second Service policy) All Seafood Counter Clerks are required to acknowledge and/or greet customers within the first 15 seconds of the customer’s arrival. Customers are to be greeted and/or acknowledged while waiting at a counter, or as they are passed on the sales floor. The “Seven Points to Extraordinary Service” are to be fully executed by Seafood Counter Clerks at all times. Education and/or Experience Less than High School diploma or general education degree (GED); one to three months experience and /or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Knowledge Of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Physical Demands While performing the duties of this job, the clerk is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. He or she occasionally is required to reach with hands and arms and is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The individual must frequently lift and /or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work Environment While performing the duties of this job, the clerk regularly works near moving mechanical parts. The noise level in the work environment is usually moderate.