Job Title: Grocery Shift Supervisor Department: Grocery Reports To: Grocery Manager FLSA Status: Nonexempt Summary This is a management-in-training position. The employee will have the necessary confidence, commitment, and motivation to move themselves towards success. Key personality and character traits needed to accomplish this are: patience, even temperedness, humbleness, humorous, good listening skills, observant, perceptive, supportive, decisive, flexible, & consistent. Since this is a customer-service oriented and coach position, the Grocery Shift Supervisor must also be smooth tempered and possess excellent people skills. Due to Bristol Farms’ goals and structure, the Grocery Shift Supervisor should also be open to growth and expansion. Essential Duties and ResponsibilitiesIn addition to performing all required duties of a Grocery clerk, the Grocery Shift Supervisor assists with the management of the Grocery Department. The Grocery Shift Supervisor is responsible for stocking shelves, the dairy case, receiving and other areas of the department & store. He or she also performs the following duties (other duties may be assigned): Leads by example; models correct behavior and adherence to company policies and procedures. Assists with the coordination of sales promotion activities; prepares or directs workers preparing merchandise displays and advertising copy. Maintains shelf stock-orders and assures amounts of all orders so as to meet all customers’ needs. Learns to maintain high profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management. Assures high quality and proper quantity through accurate ordering and receiving. Assures all items in the dairy box are well within their expiration date. Rotates stock to assure high quality, fresh merchandise at all times. Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers. Required to operate a cash register following established policies and procedures. Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures. Responsible for accurate balancing of cash register. Packages and handles customers’ groceries according to their preference - paper, plastic, or both. Offers/assists Customers with carry out service. Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed. Keeps Floral Department free of hand baskets and shopping carts. Learns to manage proper displays in store entrance & end caps in accordance with Bristol Farms’ merchandising standards. Sets up displays and stocks shelves, coolers, counter bins, tables, freezers, containers, or trays with merchandise. Maintains & cleans shelves, bins, tables, and coolers. Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs. Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times. Monitors pull dates on all Grocery merchandise. Examines products bought for resale or received for storage. Responsible for all staff members practicing the same techniques and standards. Handles all customer complaints in such a manner to assure repeat business no mater the complaint. Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business. Documents all meetings & safety memos and obtains employee’s signatures as required. Assures all staff members receive monthly Safety News and other required communications. Follows safety work standards and reports any safety hazards to Store Director. Learns to conduct accident investigations and fills out paperwork within accordance to Cal Osha SB 198. Maintains a clean & safe work area at all times. Keeps aisles free of cardboard and overstock merchandise. Assists with arranging all equipment to be fixed and cleaned (with approval of Store Director.) At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness. Follows the employee handbook at all times, especially on service standards and appearance. Supervisory ResponsibilitiesManages employees in the department. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems. Customer Service Skills The Grocery Shift Supervisor is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Grocery Shift Supervisor is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or ExperienceHigh School diploma or general education degree (GED); or three to six months related experience. Language SkillsAbility to read and interpret documents such as safety rules, memos, special orders, operating and maintenance instructions, procedure manuals and schedules. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms. Knowledge Of EnglishThis is a customer service driven position. The candidate must have the ability to speak, read and understand English. Mathematical SkillsAbility to add, subtract, multiply, and divide using whole numbers & fractions. Reasoning AbilityAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution. Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work EnvironmentWhile performing the duties of this job, the employee regularly works near moving mechanical parts. The noise level in the work environment is usually loud.