Job Title: Dairy/Deli Clerk Department: Dairy/Deli Reports To: Dairy/Deli Manager FLSA Status: Nonexempt Summary Because this is a customer service driven position, the Dairy/Deli Clerk must have the willingness, necessary confidence, commitment, and motivation to serve customers and Bristol Farms. Essential Duties and Responsibilities The Dairy/Deli Clerk stocks shelves, dairy-case, and other areas of the Dairy/Deli & Grocery Departments. He or she also delivers customer service by performing the duties listed below (Other duties may be assigned): Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers Assures that all items in the dairy box are in-code and well within their expiration date Rotates stock to assure high quality, fresh merchandise at all times Required to operate a cash register following established policies and procedures Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures Responsible for accurate balancing of cash register Packages and handles customers’ groceries according to their preference - paper, plastic, or both Offers/assists Customers with carry out service Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed. Keeps Floral Department free of hand baskets and shopping carts Maintains & cleans shelves, bins, tables, and coolers Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times Monitors pull dates on all Dairy/Deli & Grocery merchandise Maintains a clean & safe work area at all times Keeps aisles free of cardboard and overstock merchandise Follows safety work standards and reports any safety hazards to supervisors and/or Store Director Along with the Store Director, documents all safety training and reports accidents under compliance of Cal Osha SB 198 Answers customer complaints or inquiries in such a manner to ensure that customer will return, despite the complaint Serves customers with a smile and willing attitude At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness Follows the employee handbook at all times, especially on service standards and appearance Customer Service Skills The Dairy/Deli Clerk is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Dairy/Deli Clerk is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience High School diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense and understanding to carry out instructions furnished in written, oral, schedule or diagram form. Knowledge of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Physical Demands While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The Dairy/Deli Clerk occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The individual must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The noise level in the work environment is usually loud.