Job Title: Bakery Clerk Department: Bakery Reports To: Bakery Manager FLSA Status: Nonexempt Summary This is an entry level position. Due to the customer service nature of this position, it is imperative that a Bakery Clerk is enthusiastic, punctual, eager to serve and naturally pleasant. A Bakery Clerk must have strong communication skills, posses the ability to handle high stress and volume of customers while maintaining a positive shopping experience for the customer. Essential Duties and Responsibilities The Bakery Clerk promotes the welfare of the bakery department by performing duties that will maximize sales, reduce shrink, and guarantee extraordinary customer service. He or she also performs the following duties (other duties may be assigned): Assists customers on the Bakery counter Must have a thorough knowledge of bakery products; this includes prices, recipes, and uses Assists customers with orders and engaging in suggestive selling techniques Weighs, wraps, processes customer orders Use of bread slicer is required Answers the telephone and takes order when necessary May prepare bakery and specialty products such as bagels, breads, or pastries as trained and directed by a Supervisor May bake products as trained and directed by a Supervisor Maintains current California Weights & Measures mandates in the Bakery Department Understands use of proper tares and accurate weights Maintains Bakery Department in Price Integrity. Ensuring accurate pricing, signage, and posted weights Sets up advertising displays or arranges merchandise on counters and tables to promote sales Packages, stocks, displays, and merchandises all bakery goods according to company standards Responsible for all material in the Bakery Log Book Cleans and sanitizes Bakery equipment, counters, display cases and floors Maintains current health codes and company standards on sanitation and cleanliness in the Bakery Department Knows all cleaning chemicals authorized in the Bakery Department and understands proper usage Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover products. Utilizes leftover products before opening new product Inspects product during baking process and preparation, including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and BFLA stringent standards Inspects finished bakery products in accordance with BFLA standards of quality, weight specifications, and presentation Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director Follows established policies regarding suggestive selling techniques, merchandising techniques, and customer service Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business Listens to customer complaints, examines returned merchandise, and, under the direction of a supervisor, resolves problems to restore and promote extraordinary customer service Availability requirements include but are not limited to days, evenings, weekends, and holidays Follows the employee handbook at all-times, especially on service standards and appearance At all times, meets and exceeds BFLA standards in service, appearance, freshness, quality, and cleanliness Customer Service Skills The Bakery Clerk is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go above and beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Bakery Clerk is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience High School diploma or general education degree (GED); or three to six months related experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and/or employees of BFLA. Knowledge of English This is a customer service driven position. The Bakery Clerk must have the ability to speak, read and understand English. Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution. Physical Demands While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. He or she is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The individual must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate and occasionally loud.