Brisk Air

Administrative Assistant/Customer Support Representative

Brisk Air is a leading air conditioning and heating company known for its top-notch services. We specialize in air conditioning repair, installation, and maintenance, as well as heating repair and installation. Our commitment to customer satisfaction is unwavering, and we offer upfront pricing and a guarantee of flawless performance on heating and AC replacement and installation. Join our team and experience exceptional service.

We arelooking for a detail-oriented Administrative Assistant/Customer Support Representative. The role requires strong communication, organization, and writing skills, as well as proficiency in word processing and spreadsheet programs. Relevant experience is essential. Join Brisk Air for a rewarding career in providing exceptional service.

Learn more about us at: https://briskaircool.com/ 

Responsibilities:

• Answer phones, screen calls, and route them to the appropriate individual or take messages
• Debrief technicians after service calls and handle payroll for technicians
• Enter, initiate, follow progress, and close calls in the computer system
• File and maintain accurate data in the computer system
• Dispatch technicians and scan paperwork, then attach it to the respective file in the computer system
• Create new files and send maintenance agreement renewals once a month
• Manage emails for scheduling purposes and call to schedule maintenance checks when needed 
• Order parts as required and follow up with customers as needed
• Assist with shipping/receiving, typing agreements, and letters, and monitoring and distributing incoming faxes
• Perform copy projects, large mailings, and enter customer data into the database
• Contact PCP and CMP customers daily to schedule inspections and handle related tasks
• Use job folder and pictures to follow up on customer suggestions, accessories, system enhancements, cleanings, and improvements
• Schedule and coordinate suggested repairs with an understanding of their benefits in a personalized manner
• Assist in improving systems and processes to gain customer trust through factual information, documents, videos, or pictures
• Minimize drive time and optimize job schedules for field representatives
• Take ownership of the position and communicate any difficulties to management for empowerment and growth opportunities.
• Maintain and organize various administrative tasks as required.

Qualifications:

• High school diploma or equivalent.
• Two years of dispatch experience is preferred, or similar experience in customer service calls.
• Accurate data entry skills.
• Proficient with Microsoft applications such as Word, Outlook, and Excel. Must be tech-savvy and willing to learn new software.
• Ability to multi-task.
• Professional representation of our company with customers, vendors, and staff.
• Organized and detail-oriented.
• Ability to work under pressure.
• Valid driver's license and good driving record.
• Adaptability to changes in the work environment.
• Self-motivated and capable of handling rapidly changing priorities.
• Effective communication with customers, vendors, and co-workers.
• Ability to manage and lead effectively.
• Proficient in following safety guidelines.
• High level of professionalism in difficult situations.
• Ability to maintain professional communication and appearance at all times.

Salary and Benefits:

• Part-Time and Full-Time available
• Salary at $18.00 - $25.00 per hour, commensurate with experience.
• Schedule: Monday Friday.
• 401K with a 3% match
• Paid Time Off