Dental Patient Account and Call Center Specialist

Multi-location pediatric dental group is seeking an Patient Account / Call Center Specialist for their Bartlett, TN, office.

This position requires a dedicated team player with the ability to multi-task. Duties & requirements include but are not limited to

Required

High school graduation or equivalent

Dental Experience a must

Preferred Experience

Submitting electronic insurance claims

Researching denied claims, submitting corrected claims and filing appeals to payers

Generating weekly / monthly reports to monitor claims and reimbursements

Working insurance and patient accounts receivables

Strong communication skills

Strong PC and data entry skills

Detailed oriented and strong organizational skills

Knowledge :

Strong knowledge of dental terminology.

Proficient skills in computer programs.

EagleSoft Software skills

Attention to detail.

Ability to understand and interpret policies, procedures and account notes.

Ability to examine documents, EOB’s, pre determinations and account notes for accuracy and completeness.

Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided.

Key Job Responsibilities :

Reviews patient information for billing, insurance, and reporting purposes.

Discusses and documents inconsistencies with clinicians and insurance companies.

Patient account scheduling and insurance verification.

Assists in educating associates in requirements of documentation for proper reimbursement.

There are no supervisory responsibilities assigned to this job.

Physical Demands / Conditions : The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

Must have good balance and coordination. The physical requirements of this position are : light work - exerting up to 25 lbs.

of force occasionally and / or up to 25 lbs.

Job Type : Full-time

Experience :

Working insurance and patient accounts receivables : 2 years (Required)

Education :

• High school or equivalent (Required)

Last updated : 2024-04-27