Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is searching for a Programmer to join our team! As a Brightspeed Programmer, you will be working in a fast-paced environment handling calls and chats primarily from internal customers and technicians. You will be responsible for provisioning and assigning high speed internet and digital switch services. In addition, you will be providing accurate facility information, completing service orders, and troubleshooting with technicians by accessing various support systems and devices.

As a Programmer you must be able and willing to work a flexible that includes evening, weekend, and holiday hours as well as overtime when needed. 

As a Programmer your responsibilities will include: 

• Assigning and changing outside plant and central office facilities for residential and small business consumers, single and multiline, MDU, CLEC, DATA, POTS and VoIP products 
• Processing service orders 
• Utilizing and maintaining assignment and record keeping systems within Brightspeed 
• Using systems including but not limited to: MARTENS, Ensemble, eShop, MEAT, Salesforce, OMNIchat, NOCVue, Omnivue, Optius and Odin, AutoMate, Activate, and various Digital Switches (DSM10/100, GTD5, Alcatel 5ESS, etc 
• Working with internet devices such as Calix, Adtran, Alcatel, Entriview, Panorama, and several Tellabs devices 

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues. 

#LI- MB1

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Experience working in a technical call center or customer contact environment 
• Comprehensive understanding of high-speed data products including fiber and VoIP
• Strong computer system knowledge including familiarity with multi-screen applications using web-based programs 
• High speed data troubleshooting experience 
• Outside and Inside Plant knowledge and assignment experience 
• Teamwork skills, both within work group and other departments
• Excellent interpersonal, verbal and written communication skills 

BONUS POINTS FOR: 

• Previous working experience in telecommunications 
• Working knowledge of existing Lumen support systems 
• Working knowledge of digital provisioning and facility assignment 

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice