Description

Who we are:

Brightly, the global leader in intelligent asset management solutions, enables organizations to transform the performance of their assets. Brightly’s sophisticated cloud-based platform leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly’s complete suite of intuitive software – including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable communities.

What you can expect:

The Client Success team ensures our 12,000 global clients are delighted with their solutions and services, realizing value and achieving desired business outcomes. Client Success Managers (CSMs) are critical client advocates responsible for guiding clients after the deal closes and shaping exceptional experiences throughout their lifecycle. CSMs develop, deliver and drive best practices for Brightly products to proactively cultivate adoption behaviors, subscription renewals and expansion opportunities. Ideal candidates have Customer Success skills, SaaS savvy and the ability to thrive in a high-impact organization.

What you’ll be doing:

• Identify, document and deliver desired client business outcomes in a Success Plan
• Ensure the satisfaction and success of your client portfolio as measured via NPS and retention rates
• Build partnerships with client stakeholders at the executive, technical and administrative levels
• Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieved business outcomes and recommendations
• Strengthen adoption of Brightly products by delivering data-driven insights coupled with industry and Customer Success best practices
• Secure subscription renewals and support expansion opportunities by identifying account-based intelligence
• Contribute to client collateral, including white papers, webinars, events, guides, and other materials
• Serve as an advocate by working with Sales, Product and Marketing to relentlessly represent the voice of the customer
• Engage portfolio through creative and impactful one to one & one to many outreaches
• Foster an inclusive culture and promote diversity of thought internally and externally
• Contribute to team and corporate projects and initiatives to promote continuous improvement
• Develop your craft by staying current Brightly product knowledge, Customer Success best practices, and industry and vertical trends

What’s in it for You

• Culture of collaboration and valued partnership throughout the business.
• Opportunities for career development and advancement
• Competitive compensation package
• Excellent benefits package starting day one, including medical, dental, vision, life insurance, and generous 401k match
• Flexible PTO, global recharge days & global holiday shutdown

Requirements

What you need to have:

• BA/BS degree
• 2 years of experience in Customer Success, certification preferred
• Knowledge of SaaS operations, including subscription revenue, product development cycles and operations
• Experience using Salesforce, Microsoft Office, and BI tools
• Commitment and curiosity for managing to metrics and data-driven decisions
• Customer Success and industry/vertical experience
• Excellent communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; effective live or virtual
• Strong organizational, time management and project management skills
• Diagnostic skills, to efficiently solve customer problems and engage Brightly stakeholders as needed
• Proven ability to thrive in fast-paced professional environment and manage multiple complex assignments simultaneously

What makes you stand out:

• Background in CMMS
• Public Sector (Government, Education) Industry knowledge
• Experience in private equity-owned business

The Brightly culture

Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.

Together we are Brightly

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities