26 Full-Time Guest Relations Supervisor - West Palm Beach Jobs in Beach, FL
BrightLine Trains is Hiring a Full-Time Guest Relations Supervisor - West Palm Beach Near Beach, FL
Your PurposeAs a critical member of the Brightline Station Operations team, you will assist the Station Manager’s direct daily operations and all aspects of the business within the station, keeping safety at the forefront of everything you do. While working closely with the Rail Operations and Security teams, and liaising between additional departments, you remain focused on ensuring a smooth and efficient, hospitable and comfortable travel experience is encountered by all our guests. Though you report to the Station Manager, your daily interactions will mostly be with guests and all station teammates. You will rotate as a Duty Manager and monitor schedules and communication activities in all areas. Additionally, while this role is primarily based in West Palm Beach, you will be required to travel to our north regional Boca Raton station to support on occasion.
Your Role
- Create a culture of engagement, learning, and team development.
- Motivate teammates and maintain a positive work environment while ensuring the entire team reflects Brightline’s values.
- Celebrate successes and recognize the contributions of teammates.
- Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
- Interact with guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
- Ensure deliveries received while on duty are stored and recorded appropriately.
- Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
- Be the Subject Matter Expert trained on all mobility tools and processes.
- Engage with mobility partner leaders to promote an efficient, high-quality guest experience.
- Ensure all Mobility drivers are adhering to uniform & grooming policies and following SOPs.
- Stay up to date on company policies and terms of service; ensure these live in our stations and teammates are aware of updates and/or changes.
- Travel to Aventura and/or Fort Lauderdale Stations to provide support at the direction of GMs.
You
- You have 2 or more years of operational experience in a hospitality operation.
- You can report to all south regional stations, including Miami, Aventura, and Fort Lauderdale.
- Knowledge of F&B operations/standards preferred.
- Knowledge of inventory management/logistics.
- Working well under pressure you are equally good at taking direction, as you are giving it.
- You have previous experience with ensuring policies and procedures are closely followed.
- You are a minimum of 18 years old.
- You are safety-focused in your day-to-day life; ever-vigilant to inform and help others to stay safe in their environment.
- You are able to work shifts, including early mornings, nights, weekends and holidays.
- Knowledge of the prevention of foodborne illnesses and health regulations is not required but a PLUS.
- The ability to speak multiple languages is not required, but a PLUS.
Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Job Summary
Full Time
$76k-105k (estimate)
05/18/2024
07/12/2024
gobrightline.com
MIAMI, FL
200 - 500
2014
GARY SMITH
$200M - $500M
Related Companies
About BrightLine Trains
Serving Florida with stations in Miami, Ft. Lauderdale, West Palm Beach and new stations underway in Aventura, Boca Raton, PortMiami, @flyMCO, Disney Springs and connecting Los Angeles to Las Vegas in 2024. Brightline will ease the stress of traffic, provide a simple and intuitive experience from door to destination, and foster new opportunities to explore more of Florida, Los Angeles and Las Vegas. As the only privately owned, operated and maintained passenger rail system in the United States, Brightline is here to connect our guests to the people, places and new experiences. Weve blended pre...mium train travel and hospitality to make riding an experience like no other. Team Brightline has been working to connect the US since 2012 and now developing new stations in Florida, California and Nevada. A team of smart, experienced and entrepreneurial individuals has been assembled to move Brightline forward, challenging the monopoly of the car and introducing the smarter way to get there.
More
Show less
Similar Jobs
Popular Articles
