10 Call Center Operations Manager Jobs in Annapolis, MD
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BrightKey is Hiring a Call Center Operations Manager Near Annapolis, MD
- At least 5 years of experience as a senior lead or manager in a call-center environment.
- A high level of proficiency in Microsoft Office tools including MS Word and MS Excel.
- Excellent organizational, written, and verbal communication skills
- Proven operations management experience in the Customer Service/Call Center, including QA, Training, Operations, and front-line staff.
- Experience in meeting call center metrics, call forecasting and service level agreements (SLA’s).
- Deep understanding of call center software.
- Experience managing multiple client projects/ software and workflows.
- People management skills and client relations experience.
- Strong leadership skills with the ability to keep employees motivated, resolve conflicts, while making difficult decisions.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Prepare staff schedules or work assignments.
- Direct organizational operations, projects, or services.
- Analyze data to inform operational decisions or activities.
- Create a compelling vision, clear direction, and strategy for the team.
- Ensure that all contractual goals and service level agreements are achieved, as well as a statement of work deliverables and targets are met.
- Bachelor's degree or equivalent working experience
Job Summary
Full Time
Business Services
$69k-101k (estimate)
03/02/2024
04/23/2024
brightkey.net
YUCAIPA, CA
100 - 200
1988
JOSEPH JACOBSON
$10M - $50M
Business Services
Related Companies
About BrightKey
You can call on us for any of a wide range of solutions from call center services to mailing campaigns or turn to us as your full-service turnkey partner to handle any aspect of your business start-to-finish. Whether you use one of our three state-of-the-art facilities or bring us in for an on-site project, we work as a seamless extension of your team. We specialize in publication, subscription, meeting registration and membership programs.
The job skills required for Call Center Operations Manager include Customer Service, Call Center, Leadership, Problem Solving, Microsoft Office, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Operations Manager. Select any job title you are interested in and start to search job requirements.
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