In some phone-based customer service roles, your work is seen as just answering a call, but at Bright Horizons we know the work that you do is important and critical to our success. You'll not only have an opportunity to make a positive impact through your passion for helping people, but you'll have a chance to learn and grow in an incredible work environment where teamwork is valued and fun is encouraged
Bright Horizons has been named by FORTUNE magazine numerous times as one of the "100 Best Companies to Work For" because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honored a Center of Excellence and named one of the Top 50 Call Centers in North America, which says a lot for the amazing people we have working here
As a Back Up Care Customer Care Specialist, you will start your journey in office where 100% of your attendance will be mandatory. You will be learning all the ins and outs of who we are and the services we offer. You will also learn how to assess each family's needs and respond to them accordingly through professional and engaging conversations as necessary. Our families depend on us 24/7, so our business is open 24/7 . What you will be doing:

• Responding to inquiries from families, assessing their care needs and promoting Bright Horizons' care options.
• Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.
• Maintaining a high-level of customer satisfaction with both internal and external customers.
• Answering incoming calls in a timely manner as identified by service level standards.
• Meeting minimum performance standards.
• Maintaining a high-level of customer satisfaction.

Compensation for this role: $18.75/hour

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.