Description

ABOUT OUR COMPANY

Dawn Ranch is a natural preserve and boutique hotel destination nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The cottage-style hotel and event venue offer an authentic, historic, and unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The hotel also features unique wellness experiences including a premium spa which offers outdoor baths, massages, and body treatments. Other activities include yoga, meditation, and perfume-making. Dawn Ranch’s food program balances elevated cuisine with casual excellence, from fine dining at the Lodge overseen by Chef Fernando Trocca to picnics overlooking the roiling Pacific Ocean. Local ingredients from the fertile valley make our varied cuisine an emerging staple of Northern California fare. Dawn Ranch is the perfect destination to co-create luxury and inspiration in Sonoma.

ABOUT THE ROLE

Dawn Ranch is a natural preserve and boutique hotel destination nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The cottage-style hotel and event venue offer an authentic, historic, and unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The hotel also features unique wellness experiences including a premium spa which offers outdoor baths, massages, and body treatments. Other activities include yoga, meditation, and perfume-making. Dawn Ranch’s food program balances elevated cuisine with casual excellence, from fine dining at the Lodge overseen by Chef Fernando Trocca to picnics overlooking the roiling Pacific Ocean. Local ingredients from the fertile valley make our varied cuisine an emerging staple of Northern California fare. Dawn Ranch is the perfect destination to co-create luxury and inspiration in Sonoma.

We’re looking for an Hotel Rooms Division Manager to join the team! Reporting to the General Manager, the Rooms Division Manager ensures quality standards throughout the hotel. You will be responsible for the overall operation of the hotel, such as housekeeping, front office, reservation management, associate staffing, training, record keeping, and report preparation. In this role, you will oversee the day-to-day aspects of the hotel, ensuring guest satisfaction and aiming to obtain optimum efficiency and economy of operations. You will also act as the property Manager on Duty when assigned.

Essential Duties:

• Develop and implement strategies to ensure guest satisfaction and hotel staff efficiency.
• Collaborate and oversee hotel departments, including housekeeping and laundry, to respond to guest inquiries and concerns.
• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help employees overcome obstacles and deal with problems.
• Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
• Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, lifting, feeling, talking, hearing, and see.

Specific Requirements of this role:

• Manage the front office, housekeeping, and laundry operations, in addition to providing support to other departments in the hotel, such as food and beverage, events, and engineering.
• Ensure all areas of the lobby and front office area are functioning to the high standards of comfort, service, and quality for our guests.
• Manage the Property Management System and Central Reservations System.
• Maintain departmental budget and staffing levels in relation to occupancy levels.
• Maintain accurate payroll and employee records.
• Manage the Accounts Receivable, City Ledger, and Guest Ledger.
• Ensure full compliance to the hotel’s operating controls, SOP’s, policies, procedures, and service standards.
• Ability to communicate with employees in English and Spanish
• Act as the Manager on Duty as designated by the General Manager.
• Perform other duties as assigned.

Qualifications

Qualifications

• Bachelor’s degree in hospitality, management, or related field - or equivalent hospitality experience.
• At least 2 years of previous team management or supervisory experience.
• Hotel level front office and housekeeping experience required.
• Working knowledge of Microsoft Office, including Excel and Word.
• Experience with operating a Property Management System(s).
• Ability to work a flexible schedule including evenings, weekends, and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.