Host

ABOUT OUR COMPANY

Dawn Ranch is a natural preserve and boutique hotel destination nestled riverside at the edge of Guerneville in Sonoma’s wine-rich Russian River Valley. The cottage-style hotel and event venue offer an authentic, historic, and unique Sonoma wine country escape among 22 acres of ancient giant redwoods, native meadows, and vintage apple trees. The hotel also features unique wellness experiences including a premium spa which offers outdoor baths, massages, and body treatments. Other activities include yoga, meditation, and perfume-making. Dawn Ranch’s food program balances elevated cuisine with casual excellence, from fine dining at the Lodge overseen by Chef Fernando Trocca to picnics overlooking the roiling Pacific Ocean. Local ingredients from the fertile valley make our varied cuisine an emerging staple of Northern California fare. Dawn Ranch is the perfect destination to co-create luxury and inspiration in Sonoma.

Competitive hourly wage of $19 - $22 plus gratuities/tips based on performance.

ABOUT THE ROLE

We are looking for a Host to join the team! Reporting to the Restaurant Manager, As the Host, you are the first and last point of contact for our guests. You will be responsible for welcoming our guests into the restaurant, providing accurate wait times, and escorting them to the dining area. As the Host, You are a critical component of the front-of-house team and play a key role in creating a welcoming and inviting atmosphere for guests.

Essential Duties:

• Able to greet guests upon arrival and provide a warm and welcoming atmosphere.
• Manage waitlists, including estimating wait times and updating guests on their status.
• Answer any phone calls and respond to online reservations, providing accurate information and availability.
• Providing menus, making recommendations, and answering questions about menu items and specials.
• Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
• Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, lifting, feeling, talking, hearing, and see.
• Able to stand for long periods of time or for the duration of a shift.

Specific Requirements of this role:

• Greet guests upon arrival and bid farewell upon departure.
• Seat guests at their table, present them with clean menus, and introduce their server.
• Maintain and accurate, fair and up-to-date waitlist and seating chart using a computerized system.
• Manage the seating chart, rotation amongst servers, and keep the kitchen informed of open menu counts.
• Assist the servers, runners, and bussers with clearing and resetting tables for the next guests.
• Perform accurate cash/credit handling and POS procedures.
• Other duties as assigned.

Qualifications

• Excellent interpersonal and communication skills, with the ability to handle difficult situations calmly and effectively.
• Basic computer skills and familiarity with POS/PMS systems.
• Able to provide a professional and welcoming demeanor at all times.
• Proven work experience, hotel level preferred.
• Ability to work a flexible schedule, including weekends and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.